John West Auto Service Incorporated

4.9 of 5 stars

3 reviews

3216 Lake Woodard Dr, Raleigh, NC 27604, us

(919) 250-0825

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About this shop

Hours
Specialties: Specializes in Engine Rebuild work
Has ASE certified mechanics
Happily gives binding estimates
Loaners: No
Notes

Score card

They are always honest	4.7/5
They are competent	5.0/5
Their repair price is reasonable	5.0/5
They complete the work in a timely manner	4.7/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	4.7/5
They treat male and female customers in the same manner	5.0/5
They are always honest	4.7/5
I would use this mechanic again	5.0/5
I would recommend this mechanic to others	5.0/5
They fix the problem the first time	5.0/5
The shop is located in a safe neighborhood	4.7/5
The hours of operation are convenient for customers	4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	4.0/5

Reviews

Jun 07, 2005

John West has serviced my 88 4Runner for about 15 years. What else do you need to know? I have 300,000 miles on the original engine, thanks to this shop.

Jan 07, 2009

Overall, I've been happy with the service here. I feel they are honest, and only do work they feel is necessary. However, I have had a few instances where they did additional work when they felt it made sense without confirming with me first. For example I had my AC serviced which required the removal of the serpentine belt. In addition to fixing the AC, they also replaced the serpentine belt which only cost the amount of the belt, no additional labor. I was fine with this since the belt already had 90,000 miles on it, so this saved me the $700 of having it replaced on a separate service call, but it would have been nice to know up front before they did the work.

Oct 12, 2012

qwerty06

This is the best auto repair shop I have ever been too. The shop is very clean and the staff and mechanics are professional. It was nice to have my car looked over without a long list of fixes. John West noted all the issues and conveyed to me which ones were necessary and which issues were minimal. They considered the age and high mileage of my car with the replacements needed and made their cost effect assessment on what was worth repairing. On top of their excellent and trustworthy service, their repairs are always done in a timely manner and their rates are quite reasonable. Unlike the last reviewer I have always been able to schedule an appointment next day. Best of all, they are open until 6pm so I can pick my car up after I get off work. These guys are the best in Raleigh!

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