Mercedes-Benz of South Charlotte
950 North Polk Street, Pineville, NC 28134, us
(888) 865-5958
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About this shop
- Hours
- Specialties
- Offers loaner cars
- Loaners
- No
- Notes
Score card
They are always honest | 2.0/5 |
They are competent | 2.0/5 |
Their repair price is reasonable | 2.0/5 |
They complete the work in a timely manner | 2.0/5 |
They respond well when they screw something up | 1.0/5 |
They take the time to explain the problems and necessary repairs | 2.0/5 |
They treat male and female customers in the same manner | N/A |
They are always honest | 2.0/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 1.0/5 |
The shop is located in a safe neighborhood | N/A |
The hours of operation are convenient for customers | 5.0/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 5.0/5 |
Reviews
Sep 04, 2011
I brought my 2002 Sprinter van in for a manifold recall.
They replaced it for free, but in the process caused me
several problems that I have had to slowly solve for the
past 6 months. I really wish they would have told me up
front about the potential of these problems. The first day
out of the shop it would not start at a customer's office.
An air bubble was being sucked in from a small hole in the
diesel line tube from the fuel filter to next thing. They
offered to pick it up for free, but I have Triple AAA
insurance, so I got it done for free anyways. They fixed it
in about 3 hours and, wow, was I happy. It was free except
for the $35 part, no problem. The next few weeks I noticed
several things that were really concerning me. #1. My cab
spelled like raw diesel fumes, #2. A thick black cloud of
smoke would develop and engulf the cars behind me whenever
I tried to accelerate. #3. My fuel mileage went from 22-23
to 15-16 mpg. These three problems as you can imagine were
a nightmare for me, a small business man in the cleaning
industry who needs to personally smell clean and look green
going down the road. And it's also nice not to be high on
diesel fumes when your making estimates. I took it back to
Mercedes of South Charlotte and they said that the fuel
leak was coming from a line under the manifold. So they let
me borrow a barely used Sprinter for the weekend while they
fixed mine for free. I still can't believe they did that
for me. But when I got the truck back, the fuel smell was
still as strong as ever. The repair they they did was very
expensive for them so I feel really sick that they did
all that they did! I took it to Lake Norman Dodge and they
couldn't find the diesel leak, but they discovered quickly why
I had black smoke with acceleration and low mpg. There was
a tear in the turbo hose that could very well have occurred at
Mercedes. $300 later, I am very happy that problem is
fixed! Still, the smell of raw diesel in my cab was really
messing me up. It was leaking on my driveway. I took it
back to Mercedes, and Westley said that it was normal to
have leaks and that these kinds of leaks are very hard to
find. I'm thinking "normal to have diesel leaks".
The manifold recall was a result of 1 out 60 Sprinters
catching on fire with the defective manifold. Now I had
just a "normal" fire hazard and the side benefit
of diesel fumes in my cab. Westley also assured me that raw
diesel fumes are not bad for your health. I assured him
that he would never say that to a customer with a luxury
diesel car. They finally did find those leaks in two diesel
lines and it no longer smells in the cab. They did charge
me $320.00 for labor and parts which may not be fair, but I
am so overjoyed that the problem is solved that I could
care less. The folks at MBSC are exceptionally polite,
friendly and accommodating. What I really needed was the
truth. It cost me a lot to have this van sitting in the
shop instead of working for me. I really hate writing this
kind of review, but Sprinter owners should be warned that
Mercedes Benz of South Charlotte might not be the best
place for your recalls and repairs.

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