Auto Fitness Center, Incorporated

  • 4.9 of 5 stars
8 reviews

434 10th Avenue Dr Ne, hickory, NC 28601, us

(828) 328-4003


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Specializes in Brakes and Mufflers
Specializes in Radiator work
Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jun 20, 2008
dealers need to take lessons from these folks. customer service at its finest.
Apr 11, 2008
Feb 13, 2009
was buying a used mini cooper-- wanted a local mech to check it out first-- called around talked to a few-- all wanted money to do this-- not these guys-- they said bring it on and even took it for a test drive with me and answered any questions i had and the car has been great but could have easily been a lemon---their mechanics are great and knowledgeable and seem to really like their work- and when in the waiting room the first visit it was like old home week-- everyone that came in they knew their names and seemed more like friends than just customers--they joked and cut up with them and it just seemed like a pleasant change from any repair shop i had ever been to before--
Jun 15, 2009
Bob always tries to make things right. If they don't get it right the first time, they do not charge you for the second fix. I had to have my car towed in twice for the same problem, and they ate the second tow charge and did not charge me for any of the work except for a small part. They replaced a fuel pump for free even though technically it was beyond the warranty date. They are good people who treat their customers right and always try to be fair in what they do. They want to have and do have a very good reputation.
Mar 16, 2012
  • deborahkay76
I'm a 36 year old female that is used to being screwed when it comes to mechanics so I often put my dad on the phone who lives 3 hrs away to level the playing field. I recently had trouble with my 2007 Honda Accord EX V6. The engine was making a funny noise almost as if a leave were caught in the fan and when I accelerated the noise got worse. The car then starting acting as though it were going to stall. The check engine light started flashing non-stop. You could smell a faint burning smell so I rushed it over to the Honda dealership - Honda Cars of Hickory. They explained to me (and my dad via phone) that the 5th cylinder needed to be replaced because the spark plug blew out of it and then the electrical coil burned up melting all of the plastic around it while stripping the threads. For a new cylinder (not a new engine) the charge was $4,700. My dad asked why they wouldn't just re-thread it and they not only said they would not do this but that it never worked in newer model cars. Needless to say I rented a car and refused the service. After checking reviews on Car Talk's website dad called Auto Fitness in Hickory, NC. Bob (one of the owners) was super nice and helpful. He said that he would be glad to re-thread the cylinder for a whopping $70 ... yes $70. Dad explained that I was planning on taking the car to Clark Tire to have all of the belts, tensioners, and water pump replaced as preventive maintenance since there is almost 120,000 miles on the car. Bob said he would do EVERYTHING for $750. I was going to pay $700 just for the belts, tensioners, and water pump. I had my car towed to Auto Fitness. I stopped by and spoke to Bob who treated me as though I was competent in engine repair (which I'm not but I'm educated enough to be able to understand if explained well). I told him about my experience with the Honda dealership including the fact that they wanted to charge me $200 just to diagnose why my overhead light was not coming on when I opened the door but would work if you turned it on manually. He said "no worries we'll get you all fixed up." He was extremely professional and very believable. To be quite honest this by far was the BEST I've ever been treated by a mechanic. Long story short they re-threaded it only to find that the spark plug had done too much damage to the interior of the engine causing that cylinder to still lose compression. Rather than replacing that cylinder as Honda was going to do for $5,000 Bob found a used Honda engine with 55,000 miles to replace my engine. For the engine, installation, all new belts, tensioners, AND water pump ... Bob charged me $3,100 + tax. I also got a ONE YEAR warranty on my new (to me) engine. I'm so thankful to have found such a great mechanic here in Hickory. I HIGHLY recommend.
Apr 11, 2008
Bob,Dwight&Beckey,along with all the mechanics are first class. We are moving out of state & a big concern is finding another place as good as this.They have done an outstanding job for the past 8-9 yrs. for us. We have sent them new customers & have heard only good things about Autofittness. thanks,one & all for a bang up job. H&A Gomez
May 10, 2012
Aug 25, 2012
  • cde
Was looking for a mechanic in Hickory to look over a car I was considering buying. Liked their reviews elsewhere, and called to set that up. Spoke with Bob who was very professional and happy to help. I live over an hour away, and he suggested I have the car brought over before coming out to test-drive it. The dealer was willing, brought the car over, and very soon Bob called (twice, I was traveling in remote areas at the time, had spotty reception, and he thought it was strange I didn't call back so tried again to reach me, much appreciated). The inspection wasn't what I expected, which was a list of repairs the car would need and a list of accompanying costs. Instead, he and two others there had taken a look at the car (it was a Mazda and they all used to work with Mazdas exclusively, at one point or another in their careers). He gave me an incredibly detailed description of their impressions, including a buy/no buy recommendation and what they thought would be a reasonable price if I decided to go forward with a purchase. He was willing to do a full inspection, but had stopped short of doing anything he would charge me for to share that feedback and find out if I was still interested. It was like having a very informed friend look over a car for me. Saved me a round-trip, and I now know where to go when I need a mechanic in Hickory.

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