Charlie's Automotive

  • 5.0 of 5 stars
4 reviews

4506 Bennett Memorial Rd, Durham, NC 27705, us

(919) 309-4188


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Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 15, 2008
Charlie is great. He's been my mechanic for almost 20 years. He's always willing to look at a problem and will give a competent estimate of both time and cost. If it's a high priced repair, he will always call before fixing the problem. If something doesn't need to be repaired then, he'll let me know and not do the work unnecessarily. That was what I appreciated most--If something needed fixing, he let me know, but didn't just look for more work to do. He will also take on payments for a high priced repair job. He will also provide transportation to/from his shop. I trust him and his guys completely. They're the best.
Aug 17, 2007
Charlie, the owner, is always on premises and oversees everything. I have been using his maintenance/repair garage for more than 20 years and have never had a problem with service. He has even diagnosed and repaired a problem that the dealership could not find or repair for over a year. I always feel I have been treated fairly and without being "ripped off". I recommend the garage to everyone.
Jan 28, 2010
Charlie is the best mechanic I've ever had. I first took my car there 6 years ago on the recommendation of a coworker, and he's been taking incredibly good care of us ever since. He's worked on all our cars - Tauruses, a Chrysler, a Volvo, a BMW. He always figures out the problem and almost always charges less than I expect to pay. He doesn't talk very much, but he is 100% honest and amazingly good at what he does, and he always manages to work us in if we have an automotive emergency. I've had to go to some other mechanics for a few Volvo- specific issues with the computer, etc., and I was reminded how good I have it with Charlie. He's just amazing.
Dec 15, 2011
  • WUNC
F A B U L O U S. Fabulous might not be the correct adjective to describe feeling satisfied with an auto repair; however, it is the one that readily comes to mind. I took my car to Charlie's Automotive, because Charlie was willing to charge me for the actual amount of time the repair took. Other garages quoted the standard rate of an hour of labor, which I doubted the repair would require. While Charlie's Automotive hourly labor charge is slightly higher than most, my bill was significantly lower because I was only charged for the half hour of labor the repair required. Moreover, the mechanic doing the repair took the time to brief me on it before and afterward--what was needed, what was done, what to anticipate.

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