Allen's BP Auto Service
82 Weaverville Highway, Asheville, NC 28804, us
(828) 645-8678
Email:
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About this shop
- Hours
- Specialties
- Specializes in Engine Rebuild work
- Loaners
- No
- Notes
Score card
| They are always honest | 4.2/5 |
| They are competent | 4.2/5 |
| Their repair price is reasonable | 4.0/5 |
| They complete the work in a timely manner | 4.2/5 |
| They respond well when they screw something up | 3.3/5 |
| They take the time to explain the problems and necessary repairs | 4.4/5 |
| They treat male and female customers in the same manner | 4.7/5 |
| They are always honest | 4.2/5 |
| I would use this mechanic again | 1.0/5 |
| I would recommend this mechanic to others | 1.0/5 |
| They fix the problem the first time | 3.6/5 |
| The shop is located in a safe neighborhood | 4.2/5 |
| The hours of operation are convenient for customers | 4.8/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 3.3/5 |
Reviews
Dec 27, 2009
Dec 18, 2008
Allen helped me find my car when I moved to Asheville, but he is a little far to
drive to so, for my first oil change, I went to (unspecified nationally known
chain of car shops). That night, driving into town, the oil light came on, the
engine froze and I (luckily) coasted into a gas station and parked. AAA towed
the car to their closest shop and, the next day, Allen towed me to his shop.
After looking at the car, he called and said, "I'm taking pictures, calling the
state inspector, and calling (unnamed chain)'s insurance person; they owe
you a new engine." True to his word, he got me that new engine, and I paid
absolutely nothing. I've gone to him for even minor things since then, and
always been pleased. He goes the extra mile?he'll go and pick up
needed/used parts himself to get you in and out faster. Oil changes are done
(early in the day) in less than 15 minutes. One caveat?the mechanics
working for him tend to go by the book, so if you think it's a more
complicated issue, be sure to get Allen to look things over before you agree
to have something done; he often finds a less expensive short cut.
Apr 21, 2006
Jul 03, 2009
Allen does great work and always looks for ways to reduce
your repair bill by suggesting used parts, if available, or
will use OEM parts, if you prefer.
Sep 05, 2012
- nick name
Where can I find a trustworthy mechanic? Not here!!I try to be very patient with people, because I realize we're all just trying to make a living. I am someone who usually goes out of my way to give positive feedback, and rarely gives negative unless it could benefit someone else. I hope this benefits you. At Allen's.not only were the costumer service people completely uninformed, to the point of me having to come back just to find out what work was done on my car, but I brought it in 3 times for the same problem.Each time Allen himself claimed he "knew what the problem was" each time I was charged for work that did not have anything to do with my issue.After spending over 500, and still seeing the same problem, I brought it back to Allen AGAIN.He asked me to "give it a week to see if it resets itself"(really??Cars can do that?). I did, and the car did not magically reset itself! 3 separate visits, and they couldn't fix my car (even though they said they did). This shows incompetence.Their inability to fix this problem cost me major money.When i finally brought it back, he did say he would look at it for free(for the 4th time), but any work done to fix the problem was on me.He had absolutely no qualms with the fact that he could NOT FIX MY CAR.I was overcharged for parts (triple the cost in some cases) and THEY COULDN'T FIX IT! I would much rather see a mechanic that respects the customer and knows how to fix a problem (or at least admits when he can't) get your business, than to have this place take your money.
Geocoding courtesy of USC Spatial Sciences Institute