Allen's BP Auto Service

  • 3.4 of 5 stars
5 reviews

82 Weaverville Highway, Asheville, NC 28804, us

(828) 645-8678


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Specializes in Engine Rebuild work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Dec 27, 2009
Dec 18, 2008
Allen helped me find my car when I moved to Asheville, but he is a little far to drive to so, for my first oil change, I went to (unspecified nationally known chain of car shops). That night, driving into town, the oil light came on, the engine froze and I (luckily) coasted into a gas station and parked. AAA towed the car to their closest shop and, the next day, Allen towed me to his shop. After looking at the car, he called and said, "I'm taking pictures, calling the state inspector, and calling (unnamed chain)'s insurance person; they owe you a new engine." True to his word, he got me that new engine, and I paid absolutely nothing. I've gone to him for even minor things since then, and always been pleased. He goes the extra mile?he'll go and pick up needed/used parts himself to get you in and out faster. Oil changes are done (early in the day) in less than 15 minutes. One caveat?the mechanics working for him tend to go by the book, so if you think it's a more complicated issue, be sure to get Allen to look things over before you agree to have something done; he often finds a less expensive short cut.
Apr 21, 2006
Jul 03, 2009
Allen does great work and always looks for ways to reduce your repair bill by suggesting used parts, if available, or will use OEM parts, if you prefer.
Sep 05, 2012
  • nick name
Where can I find a trustworthy mechanic? Not here!!I try to be very patient with people, because I realize we're all just trying to make a living. I am someone who usually goes out of my way to give positive feedback, and rarely gives negative unless it could benefit someone else. I hope this benefits you. At Allen's.not only were the costumer service people completely uninformed, to the point of me having to come back just to find out what work was done on my car, but I brought it in 3 times for the same problem.Each time Allen himself claimed he "knew what the problem was" each time I was charged for work that did not have anything to do with my issue.After spending over 500, and still seeing the same problem, I brought it back to Allen AGAIN.He asked me to "give it a week to see if it resets itself"(really??Cars can do that?). I did, and the car did not magically reset itself! 3 separate visits, and they couldn't fix my car (even though they said they did). This shows incompetence.Their inability to fix this problem cost me major money.When i finally brought it back, he did say he would look at it for free(for the 4th time), but any work done to fix the problem was on me.He had absolutely no qualms with the fact that he could NOT FIX MY CAR.I was overcharged for parts (triple the cost in some cases) and THEY COULDN'T FIX IT! I would much rather see a mechanic that respects the customer and knows how to fix a problem (or at least admits when he can't) get your business, than to have this place take your money.

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