Gary Crossley Ford, Kansas City MO

4.0 of 5 stars

1 reviews

8050 North Church Road, Kansas City, MO 64158, us

(816) 781-4844

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About this shop

Hours
Specialties: Does body work
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Loaners: No
Notes

Score card

They are always honest	3.0/5
They are competent	3.0/5
Their repair price is reasonable	N/A
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	N/A
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	N/A
They are always honest	3.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	5.0/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	N/A

My dilemma is the fact that they told me my brake cylinders were leaking and one was empty and my brake pads were wet. They failed my inspection. I also had a problem with my engine light on and they told me they couldn't fix and take it to a Dodge dealer and they would fix it. So I did and also told them to do the inspection. It passed inspection! I even asked the mechanic if there was a problem with the brake pads. He said no, but they did not take the rotors off. Since I know nothing about brakes, I want to know if Dodge should have taken the rotors off or do they have to check the brake cylinders for inspection? I have been going to Crossley Ford for years and I always found them to be honest. Now this, I have decided to go to a third place to see what they say. I don't want to spend $500 to fix a problem if it is not a problem and I don't want to be driving a car with faulty brakes!

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