Norm's Total Automotive

  • 4.4 of 5 stars
4 reviews

115 W Lake St, South Lyon, MI 48178, us

(248) 437-2086

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.3/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.5/5
Nov 07, 2011
Nov 07, 2011
Mar 22, 2007
We could not get the headlights to turn off so we called Norm and realized he would be closed or closing. He was closed but still in the station....he said bring it in and we did. He took care of the problem for us and we really appreciated the "After Hours" service.
Jun 29, 2010
Had a front end alignment at a shop out of our area; they said I should get new upper and lower ball joints. With 120,000 + miles on my 2006 Durango, I thought it sounded reasonable, so I took it to Norm's. Norm gave me an estimate of about $300-$350 per wheel. Norm had the Durango over the weekend. I called to see if it was ready. Norm said: "You've got very little play on the front end, we checked it out, and we don't think you need ball joints yet, check back in a year or so"!!! NO CHARGE!!!

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