River Town Honda, Grandville MI

3.6 of 5 stars

1 reviews

4260 Kenowa Avenue Southwest, Grandville, MI 49418, us

(616) 667-4500

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About this shop

Hours
Specialties: Offers loaner cars
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Loaners: No
Notes

Score card

They are always honest	4.0/5
They are competent	4.0/5
Their repair price is reasonable	N/A
They complete the work in a timely manner	2.0/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	3.0/5
They treat male and female customers in the same manner	N/A
They are always honest	4.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	3.0/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	5.0/5

Purchased our '08 Honda Pilot from them and had them do some warranty work. They've always treated us well and did the work as requested fairly fast. The one issue is that their post- service followup needs some work: They accidentally broke a part on my car when doing their work. They said they'd take care of replacing it, but that they needed a couple days for the newly-ordered part to arrive. They said they'd call when it arrived. They never did, and today I still have a cracked inside side panel. So, make sure to stay on top of them for post-service issues, but as far as the actual work goes, they've done a good job and have always provided (and offered) loaners when I drop off the car for service.

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