Import Auto Service

  • 4.9 of 5 stars
3 reviews

6201 Us-23 N, Alpena, MI 49707, us

(989) 354-5006


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Sep 04, 2006
Unfortunately, not open on the weekends. Owner - lead mechanic is from East Berlin and knows cars better than anyone we've met. Does not recommend repairs on things that do not need be fixed. Always explains the problem thoroughly, so you understand the consequences on fixing something versus not fixing it. Anytime we've had a repair done here, it has been done right the first time. This is a great repair shop.
Oct 24, 2007
Ditto to reviewer #1!
Apr 26, 2009
They are tenacious and will work on a problem until they figure out what it is and fix it. The owner Jergen and his crew are very knowledgeable about cars. I have been going there since everyone else in town told me, "don't bring it here," when I needed help w/my Isuzu Trooper. Jergen rebuilt the engine and for the next 3 years helped me keep her running, not an easy task as I had her towed in every 2 weeks towards the end of her life. Jergen rewired her on his own time, all I paid was parts b/c he was determined to figure out why she kept dying. That is the kind of determination you just don't see much anymore. I now own a Jeep Grand Cherokee and she is the best running vehicle I've had in a long time, thanks to Jergen and his crew!

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