Lockhart's Exxon Service, Laramie WY

5.0 of 5 stars

3 reviews

154 N 3rd St, Laramie, WY 82072, us

(307) 745-3798

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About this shop

Hours
Specialties: Specialities:
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	5.0/5
They complete the work in a timely manner	5.0/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	5.0/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	5.0/5
The shop is located in a safe neighborhood	5.0/5
The hours of operation are convenient for customers	5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	5.0/5

While driving from DC to Seattle I ran into some car trouble. Seems that I lost a lot of power, so much so that I had to floor it in 4th gear while coming down a 5% grade just to keep my speed constant. For some reason, the car would even slow down in neutral. Anyway, we stopped in Laramie, WY to have the truck looked at. Lockhart's took a look at the brakes (I thought they might be stuck) and the rear differential, among other things to see if they could find the problem. They couldn't find anything wrong, and they didn't charge me for their time. When I got back to the motel, I noticed that I was leaking coolant--back to Exxon. They took a look at it, and told me it was the water pump. They replaced the unit, flushed and refilled my radiator, and took a look at my temperature sensor (which I thought might have been malfunctioning). They did everything in about 4 hours for $170. They took the time to explain what they did, and what I might need to do in the near future. It was the best experience I've had with a mechanic shop yet.

Nov 15, 2010

They were great to go to! They had been recommended to me by other graduate students in the area as being honest and good at their job, and especially willing to help college students who can't always afford high expense repairs. I had an electric problem with my Ford Focus that the Ford dealership had essential blown off when I brought it to them which led to the problem getting worse and causing other problems. Lockhart's was great and went through my car with a fine tooth comb chasing wires, and, to not only fix all the little problems that were visibly wrong, but kept on going until they found the initial problem so it wouldn't happen again. Once I went to pick up the car, they showed me all the parts they replaced and explain exactly what they did so I would understand and then only charged me a fraction of the time. I have since recommended them to everyone I know and will definitely be going back to them. They treated me very fairly as a girl and a poor college student!

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