BNM Auto Repair

  • 2.7 of 5 stars
2 reviews

2552 Williamsport Pike, Martinsburg, WV 25404, us

(304) 262-2590


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Guarantees all work for at least 1 month or 1000 miles
Guarantees all work for at least 12 months or 12000 miles
Happily gives binding estimates
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jul 14, 2011
The power windows on my Jeep Compass stopped working. This shop did a diagnostic and ordered a part to fix the problem. When the part was installed, the windows still did not work. They refunded the price of the part and refused to take ANY payment for the work that they did. The owner, Brian McKinney, said, "We didn't fix it, so we won't charge for any labor or parts." He also was honest in telling me that he could not fix the problem.
Jul 26, 2014
  • McClain1988
Brian McKinney has never done a restoration job before. He quoted me $2,500 and kept changing price, finally two weeks ago we settled a price and I came into make a final payment after he called me in to pick up car because he was done. When I came in, he car was not done. They threw away my hood and lost parts to my hood that are incomplete. The paint isn't right color on the hood and side mirrors. I have a stencil for the hood and it is painted wrong on the hood. And my graphics were never put on. With all this Brian said that I now have to pay $1,200 dollars more because he has more in it. We had an agreement and he changed it. I called him a liar and he said "yes I am, but what are you gonna do about it, pay it in 30 days or the car is mine". I argued with Brian and he told me to get off his property I said it was unfair. It all ended with Brian hitting me with his car and driving off!!! He currently has criminal charges against him and soon a lawsuit. Do not do business with this man!!!!!

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