Jensen Auto Inc
1233 Regent St, Madison, WI 53715, us
(608) 257-9201
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About this shop
- Hours
- Specialties
- Specialities:
- Loaners
- No
- Notes
Score card
| They are always honest | 4.8/5 |
| They are competent | 4.7/5 |
| Their repair price is reasonable | 4.0/5 |
| They complete the work in a timely manner | 4.9/5 |
| They respond well when they screw something up | 3.7/5 |
| They take the time to explain the problems and necessary repairs | 4.6/5 |
| They treat male and female customers in the same manner | 4.9/5 |
| They are always honest | 4.8/5 |
| I would use this mechanic again | 5.0/5 |
| I would recommend this mechanic to others | 5.0/5 |
| They fix the problem the first time | 4.4/5 |
| The shop is located in a safe neighborhood | 4.7/5 |
| The hours of operation are convenient for customers | 4.5/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.7/5 |
Reviews
Nov 07, 2011
Mar 18, 2005
I started taking my car to the Father, and when he retired, I
went to the sons garage which was closer to my job. Have been
with Jensens for over 20 years, and while I sometimes think
their prices are high I like the feeling that I'm not being
ripped off like I was in my younger years with mechanics. I
especially like that I'm treated like I'm intelligent, even
when I ask really dumb questions, and they never talk down to
me like some mechanics do. They do reliable work!
Aug 08, 2000
I have been a loyal customer of Jensen's for several years. Even though their prices seemed a little high, I always thought they were honest and did good work. But after my most recent experience, I'll be looking elsewhere. $400 for a front brake job!
May 28, 2002
These guys are reliable, knowledgeable, and reasonable. But they lack something in personal relations. I received little satisfaction one time they made a mistake, and was yelled at another when I appologized for being late.
Nov 07, 2011
Nov 23, 2004
Been going there for twenty years or more.....they always
seem honest........sometimes I have said they can go ahead
and do the brakes or flush the cooling system if needed and
they will call and say they did NOT do such and such as it
wasn't necessary......
Nov 07, 2011
- N/A
Dec 06, 2005
Great service, I know next to nothing about cars, and they
always explain in terms that I can understand. They are more
pricy than their competition, but it is definitly worth
every cent. Owner is present almost all of the time, which
is awesome, you feel like your buisness is important to them.
Jun 22, 2006
I started going to the Dad first because he was strongly
recommended by my doctor and coworkers. When he retired I
switched to the son, and like his work just as much. After
spending my younger years being ripped off by some mechanics
I was happy to find the son matched the father in quality
work, on time performance, and ability to work on domestic and
foreign cars. Maybe the prices are higher, but, so are the
dealers prices. It was good to find mechanics I could trust!
Jul 18, 2008
I have been taking my vehicles there for ~15 years. I've never had a bad
experience. Service has been prompt, efficient and friendly.
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