Dutch's Auto Service Inc.
About this shop
- Hours
- Specialties
- Reminds you when routine maintenance is neededHas ASE certified mechanicsHappily gives binding estimates
- Loaners
- No
- Notes
Score card
| They are always honest | 5.0/5 |
| They are competent | 5.0/5 |
| Their repair price is reasonable | 5.0/5 |
| They complete the work in a timely manner | 4.8/5 |
| They respond well when they screw something up | 5.0/5 |
| They take the time to explain the problems and necessary repairs | 5.0/5 |
| They treat male and female customers in the same manner | 5.0/5 |
| They are always honest | 5.0/5 |
| I would use this mechanic again | 5.0/5 |
| I would recommend this mechanic to others | 5.0/5 |
| They fix the problem the first time | 5.0/5 |
| The shop is located in a safe neighborhood | 3.5/5 |
| The hours of operation are convenient for customers | 4.3/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.5/5 |
Reviews
Jun 17, 2011
Dutch's Auto Service is a new shop on Madison's east side. When you walk in
you will notice immediately that this is not the usual repair shop. You will find
art work hanging on the walls, a place for children to play, and comfortable
stylish furniture on which to repose while your car is worked on. Most unusual is
the fact that this shop is owned by two female mechanics. I found the service
here to be outstanding. Not only was my repair completed for a fair price, but I
was made to feel that my business was appreciated and my car cared for the
way I care for my car. At no charge to me, some scuff marks on my bumper
were removed and touched up with paint while the car was on the hoist. Where
else would this happen? In conversation with the owners, I was told that they
really would like their customers not to feel as if their cars are being held
hostage while in the shop (don't we know the feeling). They also would like to
be a place women feel comfortable having repairs done. I would strongly
recommend this place to anyone looking for honest and competent mechanics.
Oct 31, 2011
It is a women owned and operated automotive shop. Nan, the owner and chief
mechanic, used to work with me when I was a cab driver in town. I've lost count
of the number of times she has rescued me when my car had broken down. She
taught my wife and me how best to buy a used car and did a great job of checking
our car out top-to-bottom before we made our buying decision. I haven't been
in her brand new shop since I now live outside of town, but if I were in the state-
- she would be my first choice for all of our automotive needs. I trust her
explicitly and love her business model.
Nov 20, 2012
- Badmagis
Dutch's Auto is just fantastic and so refreshing in the world of mechanic shops.
Nan explains everything to you in a conversational manner, like talking to an old friend. She actually spends as much time telling you what you don't need as much as what you do. They really actively try to keep your costs down, without being self-righteous and annoying about it. Its just like if you had a friend who happened to be a mechanic, telling you what you should do, and what she can do for you.
Even when I found relatively helpful and friendly mechanics in the past, none of them until Nan have shown respect for my base-level mechanical knowledge. I can tell her I checked something out, and she seems to actually believe me and listen. I have slightly above average knowledge of cars, so I don't need to be patronized. Dutch's doesn't do that.
They do good work, they do ti fast, and prices are reasonable. But more than anything, you have peace of mind leaving your car with them. I highly recommend.
Sep 11, 2014
- stercorarius
Standard oil change, tire rotation, routine check-up, and one tire patch all for under $40, done in under an hour. Recommendations for further service were as far away from "pushy" as you could like--no BS whatsoever. (While I was waiting I also overheard one of them on the phone sending another customer to a different shop that could get the job in question done at a much lower rate.) These women are cheerful and friendly, a far cry from a lot of places I've been that just seem annoyed that you're there. Only thing that makes me mad is that I just discovered them right before moving away from Madison. Highly recommended.
Geocoding courtesy of USC Spatial Sciences Institute