Tom's Automotive

  • 4.5 of 5 stars
7 reviews

3616 Sw Oregon St, Seattle, WA 98126, us

(206) 937-1144

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Has ASE certified mechanics
Happily gives binding estimates
Road tests vehicles when appropriate
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 07, 2011
Nov 14, 2002
Typically I'm not so picky, but Tom's is the only place I'll take my Jeep Cherokee (provided I can get there.) They're honest and fair and best of all, they actually explain things to you. Instead of just saying you have a code in your car that says something that sounds like your college chemistry teacher on a date, they actual tell you the problem and then explain what it means. (Your engine is showing it's been running too cold, too long. Do you make lots of short trips? That's why. You need to get the car out regularly and get it warmed up. We did (something fancy) to get the operating temp up to 190.) Ok, so they make things make sense. They also help protect your budget. A few years ago I needed a new exhaust manifold. Tom's told me mine was still under warranty, and I should go to a Jeep dealer. I got that fixed there and went back to Tom's for other work. Still not convinced? I had a problem with that same exhaust manifold a year later and another shop charged me hundreds not to solve the problem. Tom's opened the hood, grinned sheepishly, cranked down & replaced some bolts and sent me away without charging me a cent. Plus, they'll always tell you what needs to be fixed first, and what on your car can wait for a couple of months. One last thing. The female gender gets at least the same service as the male customers at Toms. In fact, often times one of the women that works the front counter will call you back and explain the problems - and solutions - to you. I've tried taking my truck elsewhere and I get robbed everytime. For major work Tom's is the only place I'll go.
Nov 07, 2011
Apr 28, 2006
They have always been honest and fair with me and the people I have sent there. You can find mechanics that work for less, but not come close in competence. And you can say the same about the Dealers in the area, except they charge more than Tom,s.
Nov 07, 2011
Jul 17, 2011
  • N/A
They overcharge for labor and on parts. I do not trust them. Do not go in for emergency repairs; you are at their mercy.
Feb 14, 2014
  • Oldjames
I can't respond to how they act when the screw up because in 40 years of work on my various cars they have never screwed up! I began with them in 1971 on the advice of my Dad who was a mechanic himself. They kept my 1964 Plymouth Valiant running for 15 years when I finally sold it for more than I had paid for it. They have worked competently on my Chevy, my Plymouth, my Chrysler, my two Hondas, my Ford Taurus and my current Acura. Tom himself retired some years ago and the business is carried on by his former assistant Candie Jennings who knows everything about cars there is to learn in 25 years in the business.

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