Dere Auto

  • 3.8 of 5 stars
11 reviews

1818 Rainier Ave S, Seattle, WA 98144, us

(206) 395-2533

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.5/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.2/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.9/5
They are always honest
5.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
3.7/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.9/5
Aug 03, 2013
  • tryed
They replaced all four ball joints and both tie rod ends on the front suspension of my Ranger (as it turned out, they DID NOT all need to be replaced...). A week and a half later, on the highway my truck started to uncontrollably serve, then spun around and smashed on the median jersey barrier and was totaled. The front end wasn't involved in the impact, but the steering tie rod - the half-inch thick shaft that connects the steering to the front wheel had snapped right where the shop had done the work to replace the end. With that rod snapped, the front wheel was free to wobble back-and-forth with nothing to hold it in place. In talking with other mechanics about this, i was told that heat can be used to loosen the tie rod end, and if applied improperly it can weaken the metal. Whatever the means, it appears that this shop had weakened that part and caused a crash and the total loss of my vehicle and other possessions. And they got away with it: given the relatively low value of the truck, the cost of an investigation and court case was out of the question.

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