RC's Auto Repair, Gig Harbor WA

4.0 of 5 stars

2 reviews

915 26th Avenue Northwest #B1, Gig Harbor, WA 98335, us

(253) 853-7550

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About this shop

Hours
Specialties: Has ASE certified mechanics
Keeps track of your cars repair history for you
Loaners: No
Notes

Score card

They are always honest	3.5/5
They are competent	3.5/5
Their repair price is reasonable	4.0/5
They complete the work in a timely manner	3.0/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	2.0/5
They are always honest	3.5/5
I would use this mechanic again	5.0/5
I would recommend this mechanic to others	5.0/5
They fix the problem the first time	4.0/5
The shop is located in a safe neighborhood	3.0/5
The hours of operation are convenient for customers	2.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	3.0/5

I first went to Robert when my old mechanic wanted to charge me for something he broke. The business belonged to another owner at the time and Robert was the mechanic. I was really impressed with the service and competence then, and since Robert has bought the business, still does the wrenching, improved his skills, and kept the customer service top notch. This shop and it's people are knowledgable, friendly, competent, fair, and honest.

Jun 18, 2015

GreatScott

I used to be a loyal customer of RC's auto repair. I recently took my car there because it was having issues stalling in the mornings. I made them aware that the issue was intermittent, but they agreed to take a look. They experienced the issue while it was in their garage, but after 3 days of me having to repeatedly call for more information, they decided they couldn't diagnose the problem. They then charged me 70$ to give me a piece of paper that says they couldn't diagnose it, even though they experienced the issue. When I asked what service I received for my payment the manager got mad, started yelling at me that he should have charged more and then hung up the phone. If you want nothing for something, go to RC's auto repair!

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