Auto Craftsmen Ltd.

  • 4.6 of 5 stars
8 reviews

326 State St, Montpelier, VT 05602, us

(802) 223-2253

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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Apr 18, 2009
Chip is the coolest! He always takes the time to explain what needs fixing and why. He takes a special interest in preventative maintenance and 'prepares' me for upcoming expenses! Chip is a big advocate of keeping cars well-maintained - - he loves seeing them roll over 200K miles! Highly recommended!! Sorry about the low score on the 'Convenient to public transportation' item - - this is Vermont, fer cryin' out loud!
Nov 13, 1999
The motto of Auto Craftsmen is "mechanics with a conscience" and they constantly live up to it. They are committed to excellent customer service and will always respect what the customer's needs and preferences are. They go out of their way to educate their customers on how to take better care of their cars and never push unnecessary services on you. They also have a variety of creative marketing tools (free cash for referring a friend, oil change punch card) and they do great follow-up to every service. They're also active in the local community participating in special events and supporting non-profits. The best thing about them is they've got a sense of humor. They make bad news easy to take and often come up with innovative (and inexpensive) solutions to stubborn problems. They've also got a great old '48 Ford Sedan as acustomer shuttle car. The garage has an assortment of friendly "grease puppies" (resident dogs) who always welcome all comers. If you're anywhere near Montpelier,VT and have car trouble this is the place to head for.
Nov 25, 2007
This shop is definitely unique. The first time we took our car in, they took digital images of our corroded exhaust system; explained what, why, where, and how before doing any repairs; and took after-shots of the finished work. They helped us sell our old, expensive-to-repair, not-made-for-rural-Vermont car. Then they got us back on the road in a reliable used car, but only after completely servicing any and everything that might be due for maintenance. I believe they didn't make a penny on the whole deal (we were broke, as usual), and we are still driving that car. Auto Craftsmen invoices include a schedule of future maintenance and repair needs that is like having a personal secretary just for your car. Every month they send a newsletter with a feature article on auto safety or ways to conserve fuel and save money or when to repair vs buy a new car; there is always a great recipe for whatever is in season and locally grown; upcoming events; you name it. Chip and the whole crew of certified mechanics are not stingy with their knowledge but give freely the kind of advice customers need and can rely on. They even referred my husband to a terrific dentist! What more can a person ask of the folks they trust to keep them safe on the road?
Sep 26, 2008
I first went to this shop to get a second opinion about a problem, and their diagnosis and fix was right-on as well as inexpensive. (The first place was both wrong and quoted me a price four times higher.) They explained things well, and gave me a list of maintenance items to take care of on my old Toyota as $$$ pressure. I'm a regular now, these people are great!
Apr 18, 2009
These people are very conscientious. They are committed to having their customers understand the needs of their car, and will only provide justified services, including not spending more than the car is worth. They conduct special classes for women so they will understand auto repairs and what their cars need. I had them install a trailer hitch several years ago. They gave me an estimate and stuck to it, even though the job took considerably longer than they expected. Then, after I got the car home they realized they had forgotten to put the spare tire back, so they drove out with the car and put the spare back on because they knew we were going on vacation the next day. Strongly recommended.
Nov 30, 2009
I won't go anywhere else. As a woman who doesn't know a thing about cars, I've always felt I was ripe for being taken advantage of (and I have been). I'd had some problems with my car, and not enough money to take proper care of it, and my previous mechanic had said not to worry about the check engine light - it went off and on often for no reason. When I moved to Montpelier and went to Auto Craftsmen for the first time, Chip spent about an hour with me going over the car and road testing it with me. He told me what he saw and heard and what that might indicate, and he explained the main systems and why it was important to keep them running well. Unfortunately, money was tight, and I didn't keep up with the maintenance as they suggested. The result was that the car ended up needing so much work to repair it that Mark told me it wasn't worth spending the money, and I should look at getting another car. How many mechanics will tell you NOT to spend the money on repairs?! I was concerned about finding a good used car, but Amy (co-owner) has a good book out on how to do just that, and after a few calls to them for advice which they freely gave, and an inspection of a car that I liked, I ended up with a great car, which is now routinely maintained. I love that they tell you what upcoming maintenance they anticipate for your car, and about how much it will cost, and when you should do it - these enable me to budget for car maintenance, which ensures it will be done. They send you reminders and offer savings programs. All of these things make it so much easier for me to maintain the car well. I no longer worry about my car, which is a HUGE load off. And because I maintain the car regularly, I know I'll be driving it for a long time to come.
Aug 16, 2010
Fully certified, always stand behind their work, focus on safety and customer satisfaction, emphasis on serving women, female co-owner. Semi-rural setting but will give a loaner so you can get to work out of town and they run a twice-a-day shuttle downtown for people who work locally in the state capitol district. Prices run a bit high but work is first- rate, many discounts for regular customers (club cards, reduced routine maintenance). Will do in-dept prepurchase evaluations and search for a used car according to your specs (modest deposit required), sell used cars with appropriate warranties and truthful assessments of car's condition. Will advise owners in detail about choices and costs before work begins. No surprises when final bill is presented.
Oct 18, 2012
  • none100
Professional and thorough. Cost on the high side, and could perhaps be a little less thorough.

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