Car Masters Automotive LLC

  • 3.2 of 5 stars
4 reviews

528 Newtown Rd, Virginia Beach, VA 23462, us

(757) 456-2095


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Dec 17, 2008
Both times: asked for estimate. Received estimate in less than a day. Took car to them. Car was fixed by time and date stated. Old parts placed in trunk. Car was not dirtied nor damaged. Repair was successful. Will use them for future repairs.
Feb 21, 2012
  • tmarcoux
I have been using Car Masters for about 3 years. They have been very good. One of the things that I like about them is the customer service. They are very friendly and take the time to learn about your vehicle. When I walk in their I dont even have to tell them who I am or what car I am driving. Most of the time they have a loaner for me to borrow if my car is going to be there for a few days and on the few occasions that they didnt have one they actually offered to give me a ride home. I recommend them to anyone.
Apr 16, 2012
  • nightmicu
Took my '06 Chrysler Sebring to this shop to have the serpentine belts replaced. When they were finished with the repair, one of my front turn signals was not working (worked as of when I pulled into the shop). They looked at it and could not figure out why it had stopped working and said that it was not likely related to the repair - but they would be happy to replace it for me (at a charge, I am guessing). I declined the offer and bought a new pair at a local parts store. When I went to replace the bulb, I discovered that it was actually resting on the bottom of the headlight assembly - it had been popped out of the socket, most likely as the result of a hard bump during the repair. About two weeks later, one of the belts has started to screech, I am guessing due to improperly set tension. I would not recommend this shop to anyone.
Jan 30, 2016
  • TyeDyed
This place is a rip off!!! My lil dodge neon completely shut down leaving me stranded. It gave me no warning lights. While driving it sounded like something popped and then it just turned off. When I got out to look at it there was antifreeze pouring out of it. A friend of mine recommended CARMASTERS on Newtown Rd. Big mistake... big... huge... after they diagnosed my car five hours later they told me I needed a new engine that my timing belt broke and it damaged my engine. They told me they could replace the engine with a used one for around $1200-$1400 including labor. They charged me $167 to diagnose the problem and two tows both to the shop and back to my house. Being a single mom working three jobs I didnt have $1200 to buy a used engine so the car sat in my driveway for six months. My daughter had a friend of hers look at my car and they said CARMASTERS tried to scam me. He told me my water pump broke that's why it shut down and I saw antifreeze pouring out. He fixed my car and replace my worn timing belt which had not broken. Thankfully her friend was honest about my car and got it up and running. I've been driving ever since with no problems. Im insulted that CARMASTERS tried to screw me over my telling me I needed to replace my engine. They already overcharged me for towing and a diagnosis. What a complete rip off. DON'T TRUST THEIR MECHANICS!!! They lie......

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