Paul's the Volvo Specialist

  • 4.7 of 5 stars
17 reviews

5790 Hull St Rd, Richmond, VA 23224, us

(804) 276-6161

Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.7/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.2/5
The shop is located in a safe neighborhood
3.8/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Nov 07, 2011
Jun 12, 2008
In eleven years of servicing our three Volvos we cannot recall one unpleasant experience. The service has been extraordinary, the prices fair and reasonable, promises are kept and employees couldn't be nicer. Our experience has been that Paul's Volvo tries very hard to save the customer money. Paul's recommends whenever a repair could safely wait for a few thousand more miles. If in the customer's interest, Paul's recommends and seeks replacement parts from wrecked Volvos. Several recent examples: Paul's replaced the rear light on our 97 Volvo 960 station wagon using a rear light from a wrecked car for $131.25. Mooers Volvo only quoted a new rear light for $209.12. In a brake emergency, a Washington D. C. area Volvo dealer said we needed Rotors, etc. for approximately. $550.00. Paul's found Rotors unnecessary and did repair for $259.50. Using these small examples, imagine the many, many thousands of dollars we have saved by using Paul's Volvo for all our servicing needs over the past eleven years. As far as we are concerned, Paul's Volvo sets the Gold standard for Volvo servicing.
Jul 01, 2009
We have owned 2 Volvos, and Paul's was way better than the local dealer!
Nov 15, 2010
Heh heh. Here I am back again, almost 10 years later! I only wish to add to my prior review (first on the list), that we continue to take our cars, THE SAME ONES!!!, to Paul for the best in service and friendliness.
Nov 07, 2011
Feb 15, 2011
For car servicing and repairs, we are very tough customers who will not hesitate to complain. In fourteen years of servicing our three Volvos, we cannot recall one unpleasant experience. The service has been extraordinary, the prices fair and reasonable, promises are kept, and the employees couldn't be nicer. Several recent examples of savings: Paul's replaced the rear light on our '97 Volvo 960 station wagon using a rear light from a wrecked car for $131.25. A Volvo dealer quoted a new rear light for $209.12. In a brake emergency, a Washington D. C. area Volvo dealer said we needed rotors, etc., for approximately. $550.00. Paul's found rotors unnecessary and did repair for $259.50. Using these small examples, imagine the many, many thousands of dollars we have saved by using Paul's Volvo for all our servicing needs over the past fourteen years. As far as we are concerned, Paul's Volvo sets the Gold standard for Volvo. servicing.
Oct 03, 2011
I have used Paul's for 15 years, however a sputtering engine issue this time was met with a $67.50 charge for hooking up the computer to diagnose one of four potential costly problems. They wanted me to spend another $380 on a special order part to begin to fix the problem. Unable to afford such repairs at this time, I asked if there were alternatives. "No" was the answer. The next day, a shade tree Volvo mechanic immediately spotted that the battery cable was heavily corroded and was affecting the electrical flow through the car's systems, including the computer which is supposed to diagnose the problem. After fixing the cable, the car immediately began to run better. Then the mechanic plugged in a used air mass meter and the car was running excellent. Total cost: $150 (One hour labor, and one used part). Paul's refused to acknowledge that the battery cable was an issue and that the computer was giving indeterminate feedback, and they refused to reimburse my $67.50 for falsely trying to diagnose the problem without addressing it, AND trying to get me to spend a lot more money unnecessarily. VERY VERY disappointing. And it makes me wonder what else they have charged me for over the years. I used to swear by Paul's but now they cannot be trusted. They like customers who do not ask questions and just write the check.

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