Lees Automotive Services
837 West 44th Street, Norfolk, VA 23508-2005, us
(757) 440-1053
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About this shop
- Hours
- Specialties
- Loaners
- No
- Notes
Score card
They are always honest | 5.0/5 |
They are competent | 5.0/5 |
Their repair price is reasonable | 4.7/5 |
They complete the work in a timely manner | 5.0/5 |
They respond well when they screw something up | 5.0/5 |
They take the time to explain the problems and necessary repairs | 5.0/5 |
They treat male and female customers in the same manner | 4.8/5 |
They are always honest | 5.0/5 |
I would use this mechanic again | 5.0/5 |
I would recommend this mechanic to others | 5.0/5 |
They fix the problem the first time | 4.9/5 |
The shop is located in a safe neighborhood | 4.0/5 |
The hours of operation are convenient for customers | 4.4/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 3.8/5 |
Reviews
Nov 06, 2011
Nov 06, 2011
Jun 20, 2006
I have only additional accolades to add to the list. I was
very impressed by the cleanliness and organization of the
shop. There was also a sincere effort to schedule the work
for an open time slot (two days from my request), instead
of telling me to bring the car in and not knowing when they
might get around to it. I also appreciated the additional
questions, explanation, and educational tips that were
provided. Why aren't there more mechanics with this kind of
integrity and customer service philosophy?
Nov 06, 2011
Aug 28, 2003
Down to earth explanations in show-and-tell format. Fully confident in mechanic's ability and knowledge. Very personable.
Oct 20, 2005
- N/A
Great mechanic!!! I am going to him always. He goes above
and beyond.
Aug 07, 2006
We love Lee and Debbie! I don't trust any other mechanic
with my car. In fact, my whole extended family takes
their vehicles there and Lee and Debbie know us all by
name now. It will be a dark day when they retire.
Sep 16, 2008
Lee is by far the best and most honest mechanic we have
ever come across. His service is timely and accurate. He
takes time to talk with you about his diagnosis and various
options. As for his honestly, I have a Toyota with 117000
miles and its original brakes; each time he lets me know
itÂ's not time to change them yet.
We highly recommend him!!
Nov 13, 2008
I took my caravan in for a routine oil change, and
mentioned to check the transmission fluid level, as it has
a habit of leaking. Lee called that afternoon, said the
job was done, had added a couple of quarts of trans fluid,
checked the clamps and hoses, tightened a few things, said
I was good to go. That has been a year ago, haven't had
any transmission fluid leaking since then. Keep in mind
the dealership was routinely adding at every oil change,
but couldn't seem to find any problem....turned out to be
loose clamps....how hard was that. Like I said, Lee
checked, tightend and not a problem since. Since then he
has done all the oil changes, and that van has never run
smoother. He's a little more expensive, but well worth it
in my book!
Jul 24, 2009
Believe what you read about them. They are honest, upfront
and extremely competent. If they find something that needs
to be fixed they will call you, tell you what needs to be
done, inform you how much it will cost and get your consent
before they proceed. I've had tremendous peace of mind with
them.
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Geocoding courtesy of USC Spatial Sciences Institute