Betterton & Whitlow

  • 4.9 of 5 stars
6 reviews

128 Tilden Ave, Chesapeake, VA 23320, us

(757) 547-3811


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Apr 08, 1999
My 1993 Camry V-6 SE (Sports Suspension with 5 Spd) developed a troubling problem of overheating while at idle. The fans would come on as soon as I drove away or simply ran the rpm above 1500, and the temp would return to normal quickly. The water in the overflow tank was OK. (I later discovered that the system had lost its prime to the radiator and that I only had to add water to top it off and restore the siphon lock.) Before that, however, when I discussed it with Bob and Don, THEY GREW VERY SERIOUS AND OPINED THAT I SHOULD CALL CLICK AND CLACK for the answer. They had, it seems, attemped to fix a couple of Camry's with their unique powersteering pump fluid driven fan motors. A "neat, but complex system," they said. They had consulted with other mechanics--even talked with the Toyota Service Dept. Several proposed fixes included replacing the hydraulic motors with electric ones. I believe they referred these customers to Toyota, rather than tackle the job. Having the shop manual myself, I had already read about the system and surmised that one of the sensors was faulty. Anyway, I submit this for your review in case it ever comes up. If my fans ever actually quit, I'll be calling your show. I should mention that several years ago, I asked them if they listened to Click and Clack. "Never heard of them," they said. In the interim they have become big fans and we talk about the show regularly. Tuned in today to your home page to see the picture of the now dead Dodge Dart. What a story!
Dec 03, 1999
These guys are terrific. They are totally honest and never suggest unwanted repairs. If they tell you something is broke, it is. The shop is clean, the mechanics are friendly and the prices are outstanding!
Feb 05, 2002
Bobby is the person to see. He knows what he is talking about and will give you the straight scoop. You might not get that from Brian. I have had real good luck with this shop and would recommend it to anyone.
Nov 07, 2011
Oct 08, 2003
  • N/A
I loved these guys for 15 years (ten vehicles and 4 drivers). BUT ! Donnie recently sold out to Bobby I believe and my experience has been horrible ever since. I started noticing little problems 2 years ago. Quality control stuff. On my last (and I do mean last)visit I requested that they replace my rusted out, Big Al's, muffler. Balance my wheels but NOT rotate them since I had already done that. They called me and said that they needed to replace the entire exhaust pipe from Cat/converter to rear bumper ($235 one piece). I OKed that. When I picked it up, They had charged me for the one piece replacement which included the welded on resonater PLUS the price of the resonater. The wheels were vibrating radically, the muffler still had a leak and the car was pulling to the left. I took it back and had them re- balance the front wheels. They argued with me until they found out that both wheels were way out of balance. Upon arriving home I realized that the muffler noise was climbing, the car still had a vibration and it was really pulling to the left. I was so ticked off I began re-checking everything myself. I found 45 lbs of air in the right front tire. It was obvious that they had rotated my tires even though I had written on the order not to. And the muffler noise was coming from the joint where they had attached the $235 pipe. Also my pretty little chrome tail pipe had apparently not been astecially pleasing to them since it was ditched. The next day I went to Great Bridge EXXON (my new shop of choice) and they found: The tires had been rotated incorrectly, the muffler bolts were loose and the 45 lbs of air was causing the pull to the left? When re-balancing all 4 wheels they found that the wrong weights were installed and they had left the weights off two wheels. They tightened the bolts on the muffler and tack welded them for me free. I miss Donnie because he ran an extreamly honest and high quality shop. Those days are gone.
Aug 25, 2014
  • Boski
I broke down out of state and made the mistake of saying so. They got right to the point, kept me well informed on the progress and then picked me up for free to get my car since I was stranded about 5 miles away. They charged me right around what my mechanic said they should and were very professional. Would recommend to anyone in that area.

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