Cole's Import Specialist Limited

  • 4.5 of 5 stars
13 reviews

1025 Carlton Ave, Charlottesville, VA 22902, us

(434) 295-2653


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
Nov 06, 2011
Nov 06, 2011
Mar 16, 2001
When they sold us the Honda that we have now had for three years ($2,000) They said that it was reliable. Since then, it has been beaten, battered and abused horribly and still refuses to die. In responding to hidden problems while the car was still under warranty, they corrected every defect promptly and in a professional manner, allowing us to feel secure in having found a truly professional and trustworthy group. One of their mechanics recognised the car once and stopped to help when it broke down. He recognised the symptoms on the spot and the car was fixed (under warranty) within two days.
Nov 06, 2011
Nov 06, 2011
Oct 15, 2002
i have been going to Cole's for the past 5 years and 2 cars later i'm still a loyal customer...fortunatly i have not had to go to them to often in the past 5 years(usually every 6 months or so) but whenever i speak with them they know my name and speak as if i as just there yesterday. They do good work and there is something to be said for the owner of the place also being a mechanic working along side the rest of the works ...yes that is right Mr. Cole works in the shop with everyone else so they is a sense of connection with him and his customers...thx for everything Cole's
Nov 06, 2011
Jul 28, 2003
Chris is always friendly and honest about fixing my car. He calls ahead to get approval before ordering an expensive part, and explains exactly what the guys are going to do on the car. He will be straightforward about whether the car needs an immediate fix or if it would be easier to get the part from the dealer. I've always felt comfortable leaving my car with Chris.
Sep 12, 2004
I have known Chris Cole as a mechanic since I sold new Honda's in the late 1980's. Since he opened his own shop he has been by far my primary repair facility, and I have referred many a friend and business acquaintance to Cole's. I have never had one negative comment from anyone I have referred to him. Cole's has maintained/repaired my many Hondas and Toyotas - cars and small pickups - over the years, as well as my sister's Toyotas, Lexii, and Acura NSX.

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