Airport Road Auto Center

  • 4.8 of 5 stars
8 reviews

1791 Airport Rd, Charlottesville, VA 22911, us

(434) 202-5203

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.8/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.9/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.8/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 06, 2011
Sep 08, 2008
Really great mechanics ... I have taken three different cars to them for over eight years. I have never been disappointed. I have convinced they have save me hundreds of dollars in avoiding unneccesary repairs. They always give me a quote before doing job and final price always comes in as estimated. The couple times I needed expedited repairs done, they were able to work me into their busy schedule.
Nov 06, 2011
Nov 06, 2011
Dec 25, 2010
I've been going to Airport Auto for years after a friend recommended it. I have always been pleased with their work and their courtesy at the desk, in providing information, and offering prompt transportation service to wherever I need to go. As a result, I have always confidently recommended Airport Auto to others.
Mar 20, 2011
The owner and employees all seem very concerned about quality and safety. I am able to drop my car off after hours, but could use their shuttle service, if really necessary. When we have questions, they take time to explain and offer alternatives, if available. They are honest and reliable.
Apr 23, 2013
  • joshyb
Honest and helpful, courteous, and the shuttle service is a great help. They provided me with what I felt was an honest assessment of my car's repair needs, did the work in a reasonable amount of time, and charged a reasonable rate for labor. Unfortunately, I had a problem related to the repairs (my brakes were less responsive after a brake fluid flush), and they did all the repairs for free, including labor, which was completely unexpected, as I was at least expecting to pay labor cost. Throughout it all, they were upfront and honest, and apologized for making me come in to see them twice. Courteous and efficient customer service, and I didn't feel like I was being fleeced, unlike my experience at other repair shops. Shuttle service is efficient and comprehensive to anywhere in the surrounding area, with pleasant shuttle drivers each time.
Oct 14, 2021
  • nmreauveau_177319
UPDATE... after several phone calls with the manager of Airport Auto, Chris Snead, he decided to issue a refund given my experience. This is absolutely unheard of; he went above and beyond any expectation I had for resolving the situation. My faith has been restored and not because I received money, rather, that this manager took the time to speak personally with me, sometimes at great length and genuinely cared about my satisfaction and well being. With Mr. Snead at the helm, I think you can be confident you'll be greeted with a level of courtesy and professionalism rarely seen these days... that any issues will be heard and resolved in a efficient, timely and fair manner... that your satisfaction is as great a concern to them as their company's reputation. Thank you, Mr. Snead. .............................................................. Airport Auto has completely lost my trust and loyalty… I’ve used them for years and won’t go back and if you’re a senior woman, like me, you should think twice… I took my old car into Airport Auto to be thoroughly checked over; my AC quit working and in June 2021, when I had my car inspected (at Airport Auto), I was told my left ball joint wouldn’t pass inspection next year and definitely needed repair as soon as possible. I was quoted 3.5k to include AC, the ball joint repair and other repairs, I left the car with them for 2 weeks. 2 days before I was to pick it up, I was told the left ball joint work was NOT included in the original quote and then told, it didn’t EVEN NEED repair, well, “not yet”. Additionally, I was told the woman who gave the original quote had “made a mistake, there was a miscommunication and she’s done this a couple times this week” and, he’d have to talk to her. What??? Besides not honoring the quote, throwing his co-worker under the bus did nothing but send big red flags… is he saying their people are poorly trained or are there certain employees I should avoid and, more importantly how do I trust any quote they give? A quote is a quote, ethical places honor their quotes and take up their employee “issues” on their own time, not mine. Part of the work included a simple oil change and routine care… I typically go to other places for an oil change and must be spoiled, they vacuum and wash my windows, replace the filters and windshield wipers if needed… mine were definitely overdue and when I asked specifically about them they had not been done, not to mention the black fingerprints on my seats and dash. Here’s the thing, not to be finicky but, if they can’t meet expectations for a simple oil change it leaves me questioning all their services. They did a good number of repairs, it’s an old car, and I don’t mind paying for repairs and they had the car for 2 weeks, no excuses for not completing a job. I feel they ignored the little things in lieu of bigger ticket items. Those little things are equally important and given the exchanges we had, especially about the ball joint, I’m not sure if the repairs they did were warranted or not? Bottom line, I can’t trust them. I was very clear about my expectations/requests, we communicated regularly and I understood the quote. For 3.5k I shouldn’t have to take my car to, yet, another repair place to check their work… that left ball joint that was in dire need of repair 2 months ago … save yourself the worry, go someplace with better reviews!

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