Key Auto Werks

  • 4.8 of 5 stars
12 reviews

2505 W Holcombe Blvd, Houston, TX 77030, us

(713) 662-2622


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
  • N/A
Jun 16, 2006
Key Auto Werks is the best foreign car mechanic in Houston!! My husband and I have been taking our BMWs to them for four years and have been extremely pleased with their honesty, their fairness, and their general knowledge. They work on BMWs, Toyotas, Volvos, Mercedes and other nice foreign cars. I like the fact that they are just as comfortable working on older models (i.e. our 1989 Toyota truck and our 1994 BMW), as well as newer models (like our 2001 and 2002 BMWs) - they have proved equally competent and knowledgable of both. They will honestly tell you if something does not need to be done to your car, or whether and to what degree you can wait on fixing it. They really do take the time to explain what they did with your car (or what it needs) and why. On top of that, they are all EXTREMELY nice, friendly people. HIGHLY HIGHLY recommended!!
Oct 05, 2001
Nov 18, 2002
We have taken our cars to Key Auto Werks since 1976--the first owners sold to the existing owners. We have followed them from their orignal shop out of an old gas station to their current shop on Kirby. They have fixed our VW bug, Mercury Villager, Toyota, Honda, and Volvos over the last 25 years. They are honest, don't fix things that don't need fixing, and help assess what is important to fix and what can wait when money is an issue. Athough our repair bills seem high (when you have 4 cars, one is always in the shop), they are comparable to taking the car to the dealer and it works when you get it back! I am definitely a biased customer and trust them with our cars and my children's cars.
Nov 18, 2002
They are always up front and honest about the current repair, but also about repairs that may be looming on the horizon (so you can plan appropriately). On multiple occassions they have had the opportunity to perform unecessary work but have not (e.g. - There is minor leakage and corrosion around the radiator intake hose. I won't know whether you will need a brand new radiator until I pull off the hose. Some Volvo's of your model/year need an entire replacement because the neck has cracked). They could have easily told me that the neck was cracked and done the full radiator replacement. I was happy to get the call from George saying it was just a worn radiator hose. I highly recommend these guys for Volvo work. I can only assume that they are as competent and honest for all makes/models that they specialize in.
Jun 26, 2003
Haven't actually taken my car in to them -- found them on the CarTalk website and called them up to ask a few questions about possible maintenance. They answered my questions, some of them dated or naieve, without bias and with full explanation. They come across as honest people who aren't trying to hose you -- as others have opined, they won't attempt to sell you a job that your car doesn't require.
Jan 23, 2004
It pains me to leave Houston for Michigan because I won't be able to take these friendly, capable, and honest mechanics with me. They have helped this college student keep a 30 year old car on the road safely. Excellent work.
May 07, 2004
  • N/A
They sounded friendly but they don't work on domestic vehicles.
Sep 22, 2004
Key Auto Werks is the real deal: friendly, honest, and competent mechanics who willingly go the extra mile to diagnose the car and to ensure a happy customer. They have performed great work on our two Hondas, and performed extremely thorough buyer checks on two Acuras for me. They found some notable problems with the first, which I didn't buy, and went out of their way to thoroughly investigate the second, which I did buy. When my wife's CR-V was in for some A/C work their shuttle driver picked her up from home, took her to the shop to retrieve our child seat, drove to my daughter's day care with my wife, picked up my daughter, and then took them all back to the shop while the repair was being finished! Amazing. I am a reasonably knowledgeable Honda/Acura owner, so I do not lightly recommend these folks: they are very good at what they do.
Feb 28, 2006
My wife and I have been taking our cars to Key for close to 20 years. They've serviced our Nissan, Mazda, Toyota, BMW and Lexus - both new and used models. We have never trusted the dealer, but trust George, Scott and Russell. They do our warranty and other authorized service work. Back in the old days, when we were considerably poorer and driving really, really used cars, Scott or George would give us spending and duration of fix options. They would tell us, for example, that we could do a such and such minor fix at x dollars which would last for 3 months, or fix 2 for some dollars more that would last 5 months, or the real fix that would completely knock the problem out. Very handy during the paycheck to paycheck years.

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