Meineke Car Care Center

I called on Saturday, September 17, to see if they would be able to get my car in for an oil change. The manager said "yes maam. That will be no problem." I replied that I would be there as soon as possible. I drove from downtown Dallas (where I reside) to this shop (20+ minute drive), and I get there around 2:30pm. I drove up expecting someone to come to my window, and no one ever did (they weren't that busy). I walked up to the manager, and I said that I am here to get an oil change. The manager said, "Maam I dont think I can get you in today for an oil change." I said "You guys don't close until 4:00pm, and it's 2:30pm right now. I called and you guys told me that an oil change was no problem." The manager said, "I am sorry, but business is business. You can go somewhere else." I said, "No problem. I will gladly go somewhere else." I went to Midas on Northwest Highway close to Skillman. I was planning on getting the average oil change. Come to find out, my car requires an expensive oil change that costs around $70. This Meineke manager lost a profit of $70 and all future business all because of his complete lack of customer service. Please go somewhere else, anywhere else, but this Meineke store.