Christian Brothers Automotive

1.6 of 5 stars

3 reviews

4121 State Hwy 121, Carrollton, TX 75010, us

(972) 394-0760

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About this shop

Hours
Specialties: Specialities:
Loaners: No
Notes

Score card

They are always honest	2.0/5
They are competent	2.0/5
Their repair price is reasonable	1.3/5
They complete the work in a timely manner	3.0/5
They respond well when they screw something up	1.3/5
They take the time to explain the problems and necessary repairs	1.3/5
They treat male and female customers in the same manner	1.5/5
They are always honest	2.0/5
I would use this mechanic again	1.0/5
I would recommend this mechanic to others	1.0/5
They fix the problem the first time	1.7/5
The shop is located in a safe neighborhood	3.3/5
The hours of operation are convenient for customers	3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	3.0/5

My son got taken by these folks. They replaced his entire radiator when all that was wrong was a small chunk missing where the hose connects. (It's a plastic radiator.) It's been that way for years, but he didn't realize that's what they claimed was broken. All they really needed to do was tighten the clamp and perhaps use some sealant. Charged him about $1,000. They planned to replace his rear brakes, but I got him to call them and not do it because I figured they were fine. I checked them myself, they were indeed fine. They replaced a spark plug wire shaft near the radiator, but claimed they hadn't. I know a shiny new part when I see one. Within a week the car got an exhaust code error, but it will be a cold day in Hades when I let my son go back to those [expletives deleted] folks. I took my own car to them a few years back for AC issues (99 Subaru Forester). They wanted to completely flush the system and replace a sensor for about $800, but they hand't checked the level of refrigerant until I insisted. That was the only problem, and the AC has been just fine since they corrected it--($75). I understand other Christian Brothers get good reviews, but a google search of this particular location doesn't bode well if you're looking for an honest reliable mechanic.

Jun 07, 2012

JackB

Friends recommended this place. Not sure why. I think people here believe Christian Brothers is run by honest Christians. I assure you, their name is not associated with a religion! Here is my biggest complaint, and why I'm writing this review. Their incompetence cost me over $1,500. I'll explain briefly: Over the past year or so, I took my car to them twice, complaining of low mileage and a rotten egg smell. I now know that any competent mechanic would immediately diagnose my trouble as likely to be a failing catalytic converter. The rotten egg smell is well known by mechanics, at least to the competent ones. Never did Christian Brothers properly diagnose my car. Unbeknownst to me at the time, catalytic converters all carry an 8 year, federally mandated, warranty. Had Christian brothers properly diagnosed my trouble when I was there, the dealer would have fixed my car for free. Unfortunately for me, by the time I found out what was actually wrong, I missed the warranty period. (by one month--DOH!) I will never, ever, go to Christian Brothers again.

Jun 19, 2013

dpowell

Ditto the other two reviews. These people are as Christian as Westboro Baptists. I needed to get my timing belt replaced since I had over 100,000 miles. The price was OK, actually a little higher than other quotes but I thought they would do a good job. I also asked them to look into finding the leak on my AC. The timing belt replacement went perfect (unless they lied about replacing it and I'm still on the original). The problem came from afterwards. They lost part of a seal for the power steering and it fell inside the power steering. On the positive side they told me about it and replaced the seal. The negative? My power steering makes a horrendous noise when turning the wheel. They REFUSED to fix it even after I pointed out to them that they were the ones that dropped part of the seal down there and did not flush it out. They did a vacuum check on my AC and charged me for it just to turn around and say "Yep, there is a leak". I knew that already. When I asked about finding it they said they did not do that. So I went from an AC (in Summer time in Central Texas) that barely worked, to one that had ALL of the freon sucked out so now it did not work at all. I originally choose to give them my business because I foolishly thought that "Christian" meant an honest mechanic. Do not go to them. Learn from our mistakes.

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