Cedar Bluff Auto Care

  • 1.4 of 5 stars
1 reviews

9133 Executive Park Drive, Knoxville, TN 37923, us

(865) 691-4853


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 05, 2012
  • animalfarmpig
I was visiting Knoxville and my pick-up truck broke down. I had it brought to Cedar Bluff Auto Care because it was walking distance from my hotel. I suspected a fuel delivery issue, so I asked them to check the fuel filter and fuel pump. They came back with a $1K+ estimate for changing fuel filter, a diagnosed bad fuel pump, and things like throttle body cleaning, muffler bearings, undercoating, and other bogus charges. I asked for a breakdown of parts and labor. Their part cost was $400 for the fuel pump. I found the fuel pump for $150 down the street at Autozone, bought it there myself, and asked them to install the pump. I got the truck back, and drove it a few hours home. During the drive, I discovered a serious fuel leak from the tank. I took the truck to my trusted mechanic. He dropped the fuel tank and inspected their work. He showed me the fuel tank and the leak. The original problem was an electrical problem-- the ground wire for the fuel pump had lost contact due to rust. They spliced the wire, which allowed the fuel pump to start working again. They did not replace the fuel pump. When working on the tank, they damaged a fuel line, which caused the fuel leak. So-- they tried to charge me for unnecessary services. They lied about the cause of the problem. They tried to overcharge me for parts. They did not perform the work that they invoiced me for. They created additional problems while doing so. Do not recommend.

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