Brown Motor Works NE

  • 3.6 of 5 stars
2 reviews

520 Clemson Rd , Columbia, SC 29229, us



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Specializes in Air Conditioning work
Has ASE certified mechanics
Specializes in Brakes and Mufflers
Happily gives binding estimates
Guarantees all work for at least 12 months or 12000 miles
Offers loaner cars
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Feb 07, 2013
  • pkh3
To my 2001 BMW 740 iL in with the abs light on. They called me back with an estimate. ( needed control unit) I authorized the repair. They also did a courtesy check and recommended some maintenance that was due. I told them to do it while it was there. Picked car up next afternoon. All is well. The even washed it too! I will use them again and recommend others to use them too. Oh and the service guy told me to go to their website to get a coupon, it saved me $35.
Jun 20, 2014
  • tayvious
These guys have the highest hourly rate in columbia. Even the BMW Dealership charges less. I went there for a problem and they tried to charge me for 4 hours of diagnostic labor which would have been well over $400 just to tell me what was wrong with my vehicle. Apparently they wanted to take apart my whole engine. I later found out through my indy mechanic, who doesnt charge anything for diag, that I had oil in my o2 sensor connection which was causing a short. He sprayed it with a can of cleaner which was $5 and problem fixed. I ended up having to pay a $130 diag fee for them to tell me absolutely nothing at I didn't already know. When the check engine light was on,I took it to the BMW dealership. BMW told me what the codes were for free. I then told BROWN this prior to dropping the car off. They did however give me a loaner car which was good service but thats about all. The next day they charged me $130 and told me the same thing BMW already did and said they need 4 more hours of diag to tear apart my engine. I declined and paid them $130 reluctantly. I tried to contact brown to tell them about this bad business practice but they did not offer to refund my $130 diag fee. I claimed that if I'm paying for a high quality tech- which is higher than the actually dealership- shouldn't they have found my problem for the $130. They did not have a response. I strongly recommend some other place that will be much lighter on your wallet and the people will be more knowledgeable.

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