Gillette Import Autowerks

  • 3.4 of 5 stars
4 reviews

14691 Shermansville Rd, Summit, PA 16424, us

(814) 683-4863


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 04, 2000
Tim Gillette got my truck in to the shop in a hurry when I was rushing out of state. He charged a low fee for the work. Then, when I was leaving for Idaho, I had a problem w/ my truck--unrelated to the work he did. On a Sunday afternoon, between family events, he saw my truck and took care of immediately. Again, the problem wasn't with the work that he did. He saved me a LOT of hassle!
Aug 11, 2005
Being a former Toyota service tech, Tim really knows his business, particularly when i comes to Toyotas. Over the years he has worked on 4 Toyotas, a Honda and a BMW for me. He will work on foregin cars only, so if you have a domestic don't bother to call. He is honest, thorough, and reasonable.
Jul 28, 2008
When we first arrived in NW PA we wanted to find a doctor and a car mechanic. A friend recommended Tim Gillette after we'd had a few non-satisfying excursions to the big guys. Now we wouldn't go anywhere else for either our domestic or foreign car work - PA has an annual licensing inspection requirement, so if nothing is wrong with your car you still get to see your mechanic once in a while. Tim is honest, thorough, plain speaking, resourceful, and affordable. He's tops on our list! (Tim, thanks for the six-pack!)
Nov 19, 2015
  • Patrickx814
I will never again take a vehicle to Gillette. I had some issues with my 84 Toyota. I called around to shops in the Meadville area. I spoke with Tim Gillette and he informed me that he is extremely knowledgable on Toyotas, even older models, and said he could definitely work on my vehicle. Unfortunately he had a full schedule and wasn't able to book an appointment for my vehicle at his shop until a week later. My appointment was for a Thursday and I dropped my vehicle off at the shop on Wednesday night. I called Thursday at the close of business and they hadn't even got my vehicle up on the rack. I called on Friday and they had to order parts, which wouldn't be in until Saturday. I called on Saturday and they ordered the wrong parts. This situation continued several more days. Tim finally ordered the correct parts on Monday. I wasn't able to pick my vehicle up until Wednesday, six days after my appointment. My bill was nearly $1,000, with 3/4 of the bill being labor. I feel the high labor cost is because Tim chose to rebuild certain parts (brake calipers) instead of simply purchasing new ones, which would have cost less. I strongly feel Tim wasted both my time and my money. Tim and his staff are extremely pleasant so I thought I was in good hands. However, I'm confident I would have paid less and had my vehicle done much faster if I had taken it some place else. Another issue I have is that Tim never provided me with an estimate after he inspected my vehicle and formulated a scope of work. I had absolutely no idea that my bill was going to be so high.

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