Stan Graybill Auto Service

  • 3.5 of 5 stars
3 reviews

253 E Main St, New Holland, PA 17557, us

(717) 354-2271

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Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Transmission work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
Nov 06, 2011
Sep 20, 2014
  • Jwjr
Our 2010 Ford Focus with 66k miles needed front main seal replaced. Took it to Graybills. They did not know how to do the repair and consequently broke the valves, scored the cylinder walls and destroyed the engine. They ended up replacing the engine with a junkyard engine. I was never offered an apology, it was Ford's fault for design of the engine. After the junkyard engine was installed and I was told the car was ready I went to pick it up and found that most of the wiring harness was not attached correctly, multiple brackets were not installed, 2 bolts attaching the transmission to the engine were not installed, an oil cooler that was not spec for the Focus was left on the engine. The whole ordeal wouldn't have been all that bad if it wasn't for Stan's attitude. He made me feel like it was my fault for bringing him the car, Ford's fault for designing the engine, and my fault for pointing out the defects in his workmanship. I will never take another vehicle to him and I recommend you don't either.

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