C & W Imports

  • 4.2 of 5 stars
8 reviews

872 N Prince St, Lancaster, PA 17603, us

(717) 299-3860


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jan 10, 1999
Comfort Sr.was previously the Svc.Mgr. for local Mercedes dealership..a long time ago. He started on his own and put a sign out front the says "Your Import Isn't Foreign To Us" at a time when foreign cars weren't particularily popular. I've been taking Subaru's, BMW's, Isuzu's & Acura's to them for over 20 years. They usually fix it right the first time and often are able to diagnostally zone right in on the problem. In a number of cases, they knew things that were the cause of problem that the local BMW & Subaru dealers mechanics just scratched their heads on. Yes, there have been some rare problems but but they are resolved with a smile and a great attitude! I remember one car that was bought at auction by a local car dealer that wouldn't start and it was brand new! Had only a few thousand miles on it. Taken to local authorized dealer who could not figure out the problem and then taken to C&W. They discovered a hidden security system wiring harness that needed a special key inserted into a small crease under the dash! They are good, hard working honest people who know what they are doing.
Feb 07, 2002
Now I don't know what the last guys problem with them was all about, but I do know that they try their very best to stick to the motto,"It takes Years To Make a Customer and Seconds To Loose Them". I was there when he was trying to fix a Legacy with bad front air-struts and do it so the old lady wouldn't have to pay too much by, with her consent, finding good used struts. We have been dealing with him for over 25 years and though some fixes to certain problems have been more elusive then others the problems are always fixed. He also several times has shown me cars that have come from dealers, that haven't been lubed right or other normal maintenance hasn't been done. He said one guy came into him saying that another mechanic said he needed a new front boot on his car, yet when he checked the boot all he saw was grease. He was angry about this because the other mechanic was trying to make it look like the car needed a boot. He told the customer this. And instead of having us spend hundreds of dollars to fix an elusive electrical short, he simply installed a $12 circuit breaker to fix the problem. It saved us a lot of money. Submitted 2-6-02
Nov 05, 2006
I have patronized this shop for probably 20 years without any major problems. When I purchase a new car, I try the dealer shop for a while, but always go back to C&W. They are helpful, friendly, and competent.
Oct 24, 2003
  • N/A
Ever since I moved back to Lancaster in 1991, I have entrusted my cars (a Subaru Justy and a Toyota Camry) to C&W Imports for maintenance and repair. I do not merely refer to them as the "car repair people" or "the people who work on my car"; I always speak of them as "My Mechanics ... Whom I Revere." And I am not the only one. Every now and then I meet someone who also goes to C&W and we smile and nod at each other knowingly. "Ah. The Comforts. Yes." (could there be a more perfect name for a father & son car repair team?) I remember when I first noticed the hand-painted sign "Your Import Isn't Foreign To Us." Even in 1991, it was fairly weather-beaten and I thought, well damn -- can't they afford a better sign? But the lot was always spilling over with ailing cars, so my conclusion was they must be so busy that they didn't have time to paint a new sign and if they were that busy, they must be good. I was right. And they are honest. The classic episode was when my Justy went through a spell of lying to me. The brake light kept coming on for no apparent reason, as when I was driving along and NOT braking. But I found that if I took hold of the hand brake lever and raised it up a fraction of an inch, the light went off and would stay off. But then, I had to keep holding it like that or the light went back on. This is no way to drive! (At the time, I wondered if the Justy merely craved the touch of a friendly hand. Then, I thought I might have some previously unsuspected talent for automotive faith- healing. I fantasized about a whole new career -- me in long white robes as Sister Aime Semple McGoodwrench, High Priestess of the Temple of Automotive Healing ... "Back it up ... back it up ... a little more ... ok. Be healed, my friend. One hundred dollars, please. Bless you, my brother. Next!") Common sense prevailed and I figured I had some kind of problem related to the emergency brake. I took it in, they kept it for a day, I collected it at 5 pm, drove merrily away and damned if that nasty little red brake light didn't go on again! So, I took it back, said the problem hadn't been fixed and made another appointment. On the day of the second appointment, I showed up and they said "You're not going to believe what was wrong." "What?" "It was a penny." "A PENNY?" Apparently a penny had dropped down into the emergency brake housing and was making a connection of some kind [I'm explaining this rather clumsily, I know] that caused the light to go on. So they took the penny out. When I finished laughing, I asked how much I owed them and they said "Nothing. [!!!!!!!] We should have gotten this the first time." (Or maybe they just kept the penny.) Two years ago, I retired the Justy on their recommendation. I had taken it in for a regular check up and received a phone message saying that Mr. Comfort Senior wanted to speak to me when I came to pick up the car. Ulp. That's a little like hearing that the oncologist wants to talk to you and your spouse at 9:15 the next day. When I showed up, Mr. Comfort Sr. pointed at me in slow motion (just like an Old Testament prophet in a movie) and pronounced "Time. For YOU. To Get. A New. Car." When I mentioned this to another C&W customer, he said "Believe him! Believe him!" And I do.
Aug 20, 2005
This is a small, family-run business, and they maintain long-term relationships with their customers. This is "the mechanic next door." I always get their advice before buying a car. They are prompt with towing services, and for things they can't recommend, they refer me to local small shops who specialize and charge reasonable prices. More than that, they care about customers' safety. They rearranged their whoe day's schedule to do the brake work I needed for a state inspection (I waited until the last minute for the inspection) because they know I commute a distance. Once, the owner's wife even returned a library book I left in the shop so I wouldn't have to pay a fine. They have become professional friends.
Aug 26, 2010
If you want honesty and integrity, this is the place to patronize. I took my car in for A/C problems. They worked on it for a day trouble shooting the problem. They couldn't resolve the problem, referred me to a specialty shop and would not accept any money for the time they spent on my car. The owner says, "if I can't fix it, I can't charge you a fee". I would trust them with my life, and I do trust them with my wife.
Jan 13, 2014
  • AbusedbyaBenz
C&W has been working on my cars for years. I have had four Mercedes I have entrusted to them: 1981 300TD; 2008 CLK350 Cab; 2010 E-350 4Matic (current); and 2012 ML-350 4Matic (current). For any non-warranty work I take the cars to C&W. Because both of my current Mercedes are under warranty, I have occasion to visit the Mercedes dealership, too. The experience at C&W is always superior ... I never feel like I need to have my guard up or that someone is trying to take advantage of me. They always do a great job. They offer good prices on parts (even tires - my last Yokohamas were cheaper at C&W than from TireRack.com!) and service, and they always get the job done on time. The shop is close to the Amtrak station and convenient both to downtown and to the northern suburbs (Manheim Pike, Oregon Pike, Lititz Pike and Fruitville Pike). I should mention some of the other cars they have worked on for me over the years: '85 Volvo DL; 2004 Saab 9-3; 2005 Saab 9-5; 2006 Saab 9-3 Aero Cab; a couple of Jeeps and probably one or two I can't remember. Never a problem with any of them. I have been using this shop in 1998 and the Comforts (father and son, both Ron) are honest, dependable mechanics with a great staff.
Oct 17, 2017
  • RNB3
Took my car to these guys because I had either stripped the threads in my oil plug or my oil pan during my last oil change. I had to call them for an update and the guy tells me that the "bolt" inside the oil pan that holds the plug in place has become detached from the pan and is just rotating, and that I will need a new oil pan. I told him that as far as I knew, the pan itself has the threads and the plug simply threads into it. I've read many accounts of people having this issue and having the plug removed and either tapping the hole to the next size or using a Heli-Coil insert. He told me that is not the case, and would need roughly $1,200 worth of work to put on a new pan. I checked with a BMW mechanic and found out that the pan itself has that threads, there is no "bolt" inside to hold the plug. So I tell the guy that I will just come get the car and ask him for the cost, he tells me $30.00. I was working all day, so I had my wife go to pay the bill and get my keys. She calls me and says they are trying to charge me nearly $60.00 and are charging me for a windshield washer fluid fill (which I just did myself a few weeks ago and haven't used the washer fluid since), and an oil filter (why would you put in a filter if you can't get the plug out to drain the oil?!). Mind you, I did not authorize them to do anything to the car once he told me that the "bolt" inside the oil pan broke off. Luckily after much arguing we were able to have those charges removed. They then told my wife that we are no longer welcome at their garage (as if I'd go back there anyway). First and last time I deal with those guys. Wish I could give less than 1 star. Bunch of crooks.

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