Paul's Garage

I've dealt with Paul and his son Kevin for over 30 years and several diferent vehicles. They have ALWAYS been fair, honest, friendly & competant. They do not get mad when I do my own work, or have oil changed elsewhere. You can enter the shop to observe if you care to once they get to know you.

We have been going to Paul's for many years. He has repaired our daughter's Toyotas and my wife's VW Passat station wagon. Paul and Kevin are honest and always seem much cheaper than work done by a dealer. Paul often goes the extra mile to find a used part or to look for a way to save us money. We've had a number of car emergencies over the years in which we needed repair quickly and he has worked us in and helped us out. We trust Paul completely and he has never given reason to doubt (unlike many other repair places). Paul does a good job of explaining not only what is wrong with the car but also what likely caused the problem and how it might be solved. He talks to my wife exactly the same way he talks to me. My daughter, who is very sensitive to men talking down to women, has no problem with anyone at Paul's garage. Two weeks ago my wife's 2000 VW station wagon finally had a major disaster. The turbocharger died, stranding my wife in a cloud of white smoke. We had the car towed to Paul's and he ran tests to determine the cause. He told us what installing a new turbocharger would cost and then promptly began looking for a used one and found one but has continued to investigate whether one can be obtained at a lower price. He also contacted someone to find out what we could get for the unrepaired car (in case we decide not to repair it). He's been incredibly helpful, as usual. Paul walked us through why repairing it and trading it in on a new car might have some financial advantages, but he left the decision up to us and there was no pressure to act quickly. His patience made an otherwise stressful situation much less stressful than it might have been. He let us leave our dead VW on his lot until we had located a new car to buy and traded in the VW. Then we had to force him to charge us for his time. His bill? $95. We recommend Pauls' highly.

Our 1994 Ford Aerostar served us well on a cross-country trip from LA to Boston. But, on the return trip, via Pennsylvania, we had the dreaded conversation, "Do you hear that noise?" We picked Paul's because of the favorable review on Cartalk. Not only did Paul take us right away -- he came in on his normal day off, replaced the wheel bearings, and got us back on the road with only a day's delay. He worried a little about our getting back on the road immediately, but the van was fine for the entire return trip, and has been problem-free since then. It's a family-owned shop that's fun to visit with. If we lived near Paul's, he'd be our regular shop.

Paul and Kevin are always friendly and helpful. They go out of their way to look at or work on my car. I'm glad I have been taking my car there for inspections and oil changes so that when a big repair comes I know I will be well taken care of.