West End Sales & Service

  • 4.9 of 5 stars
2 reviews

2746 Walbert Ave, Allentown, PA 18104, us

(610) 433-2661


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Has ASE certified mechanics
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Sep 07, 2007
I am a 53 yr. old woman who got ripped off at repair shops more times than I could count. I finally found a mechanic, WILL GERBER, who was honest and DID NOT treat me as if I was an air head. His assistant, Mark, was just as good. They both left the shop where they worked and went to work at WEST END AUTO. I followed. I've had nothing but GREAT service from them for 15 yrs. The owner of the shop, Bob Ross, is just as honest as "my guys". I would strongly recommend this shop to anyone but especially to women who are tired of feeling ripped off.
Jun 09, 2014
  • CarolCamry
I took my car to my usual mechanic (not West End) who had moved to a new shop. He was not available so I had another guy at the shop work on my car for routine oil change and inspection. He came out and informed me that my car needed a lot of work--radiator flush, new filters ($50), and a serpentine belt ($350)--grand total $500. I showed him my receipts that showed I had just had the flush and filters done recently--which is why I was very suspicious he was trying to sell the old lady a bill of goods. So I got my routine maintence done and postponed on the others. I then drove to West End --where the manager (?) checked out my belt, pronounced it in need of repair, but told me the price was $135, not $350 and fixed it on the spot. Even volunteered to drive me back and forth. West End will be my shop from now on. I was treated well and with respect.

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