Matrix Integrated
About this shop
- Hours
- Specialties
- Specialities:
- Loaners
- No
- Notes
Score card
They are always honest | 5.0/5 |
They are competent | 5.0/5 |
Their repair price is reasonable | 4.5/5 |
They complete the work in a timely manner | 4.8/5 |
They respond well when they screw something up | 4.9/5 |
They take the time to explain the problems and necessary repairs | 4.9/5 |
They treat male and female customers in the same manner | 5.0/5 |
They are always honest | 5.0/5 |
I would use this mechanic again | N/A |
I would recommend this mechanic to others | N/A |
They fix the problem the first time | 4.9/5 |
The shop is located in a safe neighborhood | 4.8/5 |
The hours of operation are convenient for customers | 4.5/5 |
They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.7/5 |
Reviews
Nov 07, 2011
Aug 05, 2006
If every shop was as good as the boys at Matrix the end
customer would never have any complaints.
I drive down from Vancouver, Canada to Portland to have the
techs there do installations and work on my car and have
always been pleased with the results.
They are people of their word, competent and competitively
priced.
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Aug 05, 2006
What can I say about Matrix? Every time I've had work done
they are the ones I look to get the job done right, the
first time! I've dealt with other VW/Audi tuners in the
area but even after just talking to some of them, I always
go back to the guys at Matrix. The customer service is
amazing! I've never had this level of customer service
anywhere else, no matter what the business. The guys at
Matrix know what they are doing and the techs are
magicians with Volkswagens and Audis. They service other
vehicles but I've only taken the two makes in for service
or tuning.
PROS:
Great customer service
Vast selection of custom and vehicle specific parts
Knowledgeable techs and competent sales staff
A clean shop and waiting area complete with pool table
One of the only AWD Mustang dynos in the Pacific NW
CONS:
None
I've been going to Matrix since 1997 when they were a
little shop in a gravel parking lot. The new location is
perfect and easy to find. All the work I've had done at
Matrix has been top notch and I will continue to take my
vehicles to Justin, Jeremy and the crew for as long as
they'll have me as a customer.
Thanks a million guys! You're all aces!
Cheers!
Tim
Nov 07, 2011
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Geocoding courtesy of USC Spatial Sciences Institute