Ger-Brock Automotive

  • 4.9 of 5 stars
15 reviews

2225 N Killingsworth St, Portland, OR 97217, us

(503) 283-5231

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
5.0/5
Their repair price is reasonable
4.9/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.2/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Oct 05, 2009
I'm glad I took my car here. I had 120K miles on my 2001 Toyota Echo, and it hadn't had any maintenance other than oil changes since I bought it at 48K. I figured it needed a new timing belt, and the brakes were getting grabby, and it steered kind of funny, and... In short, I figured maybe I could get most of it fixed for $1000 so that I could drive this thing another few thousand miles. I turned it over to them in the morning with instructions to work on it and let me know if it was going to go over $1000. I called in the afternoon and behold: The were almost done and it was only going to be a little over $400. Turns out Toyota stopped using timing belts (they use chains like the old days), and the brakes just needed adjusting. They could have taken me for a bunch of money on this one, but didn't. I appreciate it a lot. I feel like I can take my car to them without worrying about getting ripped off, so I'll probably do so for routine maintenance and run it longer.
Oct 05, 2009
  • N/A
A bit pricey.
Oct 05, 2009
We have been dealing with Ger-Brock since they were located in a little shop hidden along N. Willamette Blvd. They have worked on our 76 Toyota Pick Up, 78 Honda Accord. Then we had several American cars and had difficulty finding reliable service for these vehicles. I bought a used 99 Honda CR-V in 2008, and though we don't live in the neighborhood any more, I went back to Ger-Brock's. What a relief to see that Don was still behind the counter. I had gotten a couple of other estimates to replace the timing belt. Don's price was better, the service was great as always, and I could drop off the vehicle early, walk to the MAX stop and ride light rail the rest of the way to work.
Nov 21, 2009
It seems like everyone else has already used most of the accolades this shop truly deserves. I've been taking my cars to Ger-Brock for about 6 years and have always been impressed with all aspects of this business. Today, though, they stepped up to a new level of service. They had done a 100,000 mile tune up on my Toyota Highlander a few weeks ago. Because I live a fair distance from the shop, I brought the car to a place closer to home for an oil change. The shop found that the serpentine belt was badly cracked and recommended I replace it immediately. I decided to call Don and find out why they wouldn't have seen it, if indeed it was as bad as this oil change place indicated. Don had me come over the next morning. They checked it out and found it did indeed need replacing, which they did. When I came back to pick it up, he apologized for not having seen the wear and tear on the belt when they last had the car and then said the job was free. I couldn't believe it! Not only was he honest enough to admit a mistake, but then to simply do the work for free seemed astounding. I have recommended Ger-Brock to many friends and family and will continue to do so. I drive many extra miles to take my cars to them because I never have any doubt that they'll always do the best job possible for a reasonable price.
Jan 15, 2012
  • NWHikerGuy
Great repair shop. Honest and reasonable. They only do the work necessary and don't try to tack on extra stuff like many repair shops. Only downside is they are quite popular which can result in a few extra days waiting to get a vehicle in for servicing.

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