Wayne's Garage, Eugene OR

4.9 of 5 stars

16 reviews

27 E 27th Ave, Eugene, OR 97405, us

(541) 342-3941

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About this shop

Hours
Specialties: Specializes in Brakes and Mufflers
Specializes in Radiator work
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	4.4/5
They complete the work in a timely manner	4.9/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	4.9/5
They treat male and female customers in the same manner	4.9/5
They are always honest	5.0/5
I would use this mechanic again	5.0/5
I would recommend this mechanic to others	5.0/5
They fix the problem the first time	4.8/5
The shop is located in a safe neighborhood	4.9/5
The hours of operation are convenient for customers	4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	5.0/5

Wayne's Garage may cost you a few dollars more than other shops in the area, but they provide an exceptional customer experience and explain exactly what you are paying for. The service manager always called to seek permission for any work not covered in the original estimate.

Aug 21, 2005

I strayed from Wayne's once and will never leave them again! I've used Wayne's for four or five years and have always been very pleased with their work. However, I recently moved from Eugene's south hills to the university district. When I needed a brake job, I thought I'd try another shop since it was very close. What a mistake! I needed a simple brake job for the rear brakes on my '95 Honda Accord. This other shop said I had "a frozen caliper and other problems with my rear brakes". The brake job would be $710. Of course, they then started down all the other things I needed: * refill brake fluid and bleed brake line ($112), Shouldn't do a brake job without it. * complete tune up ($510), * transmission flush ($117). The list went on and on. I told them to not do a thing. After paying $70 ransom for their "diagnosis", I took the car to Wayne's where they fixed the brakes for $210. (I later had the tune-up for $205). I've used Wayne's for many repairs and routine maintenance, and I've always been very happy with their work and honesty. I'll stick with Wayne's. They are honest, reliable and only do the work that's needed. Remember the adage: "Once you find a reliable, honest mechanic, drive through hell to stay with them." (Isn't that a famous adage?)

Nov 27, 2005

Helpful: great explanations of repairs and help prioritizing list of needed service.

Jun 01, 2008

These people are very conscientious about the quality of service they provide. They explain things very clearly and make sure you are happy with the results of their services and charges. They are alos strong supporters of community non-profit organizations. Ron

Feb 26, 2011

I recently had my car towed to Wayne's unexpectedly when it broke down. Not only were they able to get started on the repairs to it sooner than I had expected, but they also completed the repairs sooner & the final charge was significantly less than the original estimate. They treated me wonderfully & I will not take my car anywhere else. Their staff is completely competent, friendly, & professional.

Apr 13, 2015