Sandpiper Import Service

  • 4.3 of 5 stars
23 reviews

1301 Lincoln St, Eugene, OR 97401, us

(541) 343-9427


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Mar 01, 2012
  • sewcrafty
Very friendly staff, reliable service, fixed right the first time.
Mar 01, 2012
  • mtbkr
Great Job guys! Thanks for all the help.
Apr 15, 2020
  • hollytom_166438
We took our car into Sandpiper to get the brakes repaired in January. Soon after, we noticed a new sound, not all the time, but often enough. It wasn't the squeaking brakes sound that you hear when the brakes need to be replaced, but another weird sound. After a drive to Portland, the sound became much worse. I took it to a Les Schwab and they identified the problem. "Where did you get the brakes fixed?" the mechanic asked, shaking his head, looking at me like I had taken our car to a cut-rate repair shop. "To a local repair shop that we've gone to for years," I said, weirdly trying to defend myself against what seemed like a criticism of my judgment. "Well they did not do the job right," he emphasized. "There was no left front caliper bolt in your brake." He waited a beat, eyebrow arched, still wondering what I was thinking trusting my life and my family's life with this obviously shoddy shop. "Either they did not put in the bolt or it fell out, which shouldn't happen. Either way, they did not check their work," he said, switching gears. "This is serious. Brakes are no joke." I stood there with my mouth open. He continued: "I have checked to make sure that all of your brakes are properly installed and I have replaced the bolt. No charge." All of this happened on the eve of the pandemic, but I finally was able to send a letter, notifying Sandpiper of the problem. After a week of no word, I left a message on a Monday morning. They were open for business, so were not shut down due to the pandemic. This morning, Wednesday, as my husband was leaving the house for his third chemotherapy treatment, they finally called. "I'm not sure what we can do for you," she says, unapologetically. The answer, of course, is obvious. They did not do the work, so they should not be paid. In fact, my car left their shop in worse shape. Before I took it in, I had functional brakes. When I left their shop, I had a ticking time bomb. "I asked for a full refund in my letter," I said, while I helped my husband put on a face mask. "We can't do that," she said. "I will be filing a claim with the credit card company, then. Have a great day," I said, voice shaking, wishing I hadn't answered the phone, having thought it was someone else. In short, this is fair warning. Sandpiper does not stand by their service. They will not do the job properly. They will not take responsibility for their mistake. They will not do the right thing. They do not deserve your money. Try Les Schwab instead.

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