Sandpiper Import Service

  • 4.3 of 5 stars
23 reviews

1301 Lincoln St, Eugene, OR 97401, us

(541) 343-9427

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.6/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
3.9/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.7/5
I would use this mechanic again
3.7/5
I would recommend this mechanic to others
3.7/5
They fix the problem the first time
3.9/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.9/5
Nov 07, 2011
Feb 26, 2005
  • N/A
If your car is older than 10 years they won't take it! Seems kind of strange to me.
Aug 08, 2006
I am in the process of moving from Eugene and one of the business I will miss most is Sandpiper. They are great, honest and most always fix the problem the first time. When they can't fix it the first time, like a pesky check engine light, they keep at it (at no charge) until they get it right. A very, very impresive and pleasant place to with which to do business. ab
Nov 08, 2007
I have been a customer of Sandpiper's for about 20 years and have never had a problem. They explain everything fully, are honest, know their stuff, and are very pleasant to deal with. Could not recommend them more highly.
Aug 22, 2008
I went to a large established auto business in Eugene for routine maintenance on my Japanese made vehicle. While I was waiting for my vehicle to be serviced, I was informed by the service technician that I needed a repair. The estimated cost of this repair and labor was between $150-200. My inner voice told me that the recommended repair was not necessary, and that I was "being had". Following a colleague's suggestion, I took my car to Sandpiper for another opinion, never having been there before-mind you. I explained to the mechanic the recommended repair and its cost. He examined my car briefly, then patiently explained to me that my "so-called needed repair" was unnecessary. I was underneath the elevated car with him, and he was pointing things out and explained everything to me in a friendly and easy to understand manner. After about 10 minutes of his time he refused payment!!! I totally recommend this place. It is very comforting to have your inner voice confirmed by a total and impartial stranger...and believe me I know nothing about cars!!!
Dec 10, 2008
I heard about this shop here, so it has plenty of positive comments, but I would like to say that they are good. They have told me I don't need things done that other places try to sell you. They seem very honest and reliable.
Nov 07, 2011
Dec 31, 2009
Knowledgeable. Knew that the muffler on my former VW Jetta was bad (producing back pressure on motor) for my car. Advised me to get a life-time warranty muffler for this model, even though it meant that they lost the labor, as this needed to be done by a VW dealer/authorized repair shop. This ended up saving me $ in the long run, as I had to have that muffler replaced a few times during the car's life with me. Once when they were replacing hoses, they called me to tell me that when they tried to remove the radiator hose, that part of the radiator came off with it, so if I would cover the cost to replace the radiator, they would cover the labor. I thought that was more than fair. They will tell me if something is really important, and needs to be repaired, or if it can be put off or totally ignored. I trust them immensely. They do a great job.
Aug 28, 2010
One of the local Toyota dealership's service department had done all the work on my 2002 Camry for the first 110,000 miles. I trusted them. Then I took my car in because of a 'clunk' in the front suspension when I turned into my driveway. The car sat in their repair 'triage' area for an hour. I went up to the counter and the Service Advisor to ask what was up. He told me that not only were my strut bushing shot but the struts were toast, too. I don't think a technician even touched the car at all. Quote: around $1300.00!! I took my car to Sandpiper and explained what had just happened at the Dealer and asked for a second opinion. They put it on the lift and took it for a test drive while I waited. He put it back on the lift and invited me into the shop to explain. He told me in no uncertain terms that there was absolutely no reason to replace either bushing or struts. He did find a baffle plate with a couple of missing screws, which he replaced. Cost: $24.00 Since then I have compared prices for 120,000 regular scheduled service (Dealer $629.00, Sandpiper $267.70), 135,000 service (Dealer $495.00, Sandpiper $87.00) Guess who did those services? At the 135K service, they informed me that I had under 10,000 miles left on my rear brakes. That day I scheduled the repair for a couple of months out. When I took it in for the brake job, they pulled the drums and realized their previous inspection through the little hole in the backing plate had been in error. I had another 25,000 miles left...no charge. I love these guys and recommend them without reservation. I'll never go anywhere else unless they refer me.
Jan 20, 2011
This is a busy shop because they are honest, hardworking good people, and whenever we had a crises or heard a weird noise, they took us in right away. They are the best.

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