Whitehouse Motors Incorporated

  • 3.0 of 5 stars
5 reviews

6781 Providence St, Whitehouse, OH 43571, us

(419) 877-5348


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Offers loaner cars
Specializes in Radiator work
Specializes in Engine Rebuild work
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 10, 1998
Besides my comments above, the best recomendation I can give him is the one I got from the lady who recomended him to me 15 years ago. She and her husband belong to a classic car club and her comment was, "If one of the club members didn't know how to fix the problem, they went to Bud." In the time that we have known him, he and his son have restored a 1960's era military jeep, a 1920's ere John Deere tractor, and a parade car that would split in half just like in the circus. There is more I could say, but if I did you would probably want to either recommend him for sainthood or have him deported. I did listen to your show today and your reasons for collecting this list.
Nov 07, 2011
  • N/A
May 11, 2005
A very competent and professional small town ambience. Very good communication & timely service.I felt well taken care of.
Feb 04, 2014
  • qtippin
Whitehouse Motors knows what they are doing... They know how to fix your car, and they know how to rip you off. I had my car fixed half a year ago and haven't ahd trouble with it since; the trouble is that their quality comes at an unprecedented cost. Without consulting me, they replaced an unnecessary component, adding on unnecessary labor cost and an overpriced part (60$ for a part that would've cost me $15.) They will attempt to upsell you and guilt you into further repair; in an attempt to sell me further services, they suggested that I would be held responsible if I got into an accident because my tires needed "obvious replacement." It came off like a veiled threat, and left a very bad taste in my mouth. As a whole, I felt incredibly disrespected. I am pretty easygoing, but was very offput by their lack of professionalism; they spoke to me in a very condescending fashion, and (I suspect intentionally) called me a girl's name that is only vaguely similar to my actual name to my face (when I am unmistakably male!) I did not expect such behavior from supposed professionals. Knowing their behavior, I would not recommend them to female customers, as their predatory manner gives me the impression that they would treat a lady even worse (and overcharge her for their already overcharged services.) Go to Whitehouse Motors if you are desperate. Their repairs will last, but they will empty your pockets and rob you of dignity in the process.
Jun 25, 2022
  • amascsak_181291
On the recommendation of the manager of a local auto parts retailer, I delivered a collector car to Whitehouse Motors, Inc. for diagnosis and repair on Wednesday, June 1st. Within an hour I received a call telling me that wheel balance, and out-of-round tires was the potential problem. I authorized any repairs. Having heard no more by Monday, June 6th, I stopped by for an update. I was told that the front U-joint was binding and that the drive shaft was possibly bent and/or out of balance and should go to a transmission shop for evaluation, which I authorized. Whitehouse Motors, Inc. was to outsource the work and deliver the driveshaft for repair. Having heard nothing more by Thursday, June 16th, I called to get an update. I was told by the owner that they just hadn’t had time to deliver the driveshaft for repair. This was twelve workdays after first turning in the car and eight workdays after authorizing the driveshaft work. In order to get things moving, I had to pick up the driveshaft, deliver it to, and retrieve it from the transmission shop myself. The transmission shop completed their work in four days. The car was at Whitehouse Motors, Inc. for a total of eighteen workdays, i.e., three and a half work weeks. In the fourteen workdays Whitehouse Motors, Inc. had the car with the driveshaft installed or available, they accomplished the following: four tires balanced, a U-joint replaced, uninstall and reinstall the driveshaft, and -- on the morning of the eighteenth and last day they had the car -- a timing and idle adjustment, none of which solved any of the issues I had originally turned the car in for. Despite my repeated requests to keep me informed, I received only two phone calls: the original diagnosis on the first day, and a call to come and pick up the car on the last day. Otherwise, I had to call or visit the shop to gain any information. It now appears that I received no updates because either 1) the owner/manager has no concept of customer service or 2) there was no work being done at all for most of the time they had the car. Hence, nothing to report. I have used several repair shops in the local area and been pleased with honesty, courtesy, and timely service. This shop provided courtesy at first, and as long as I was willing to go along. But at the point when I made my dissatisfaction known to the owner courtesy went quickly out the window and was replaced by excuses and rationalizations. The owner angrily excused the bill he had presented me, which I offered to pay anyway. He again refused the payment. How many shops would do that if they were not cognizant of a blatant failure to perform, admitted or not? This business claims to specialize in classic cars. But in my experience, your classic car will sit idle while they cycle in oil changes, lube jobs, and tire rotations for the local clientele. My observation is that because they overbooked their routine work the shop did not have the time or capacity to work on my car, or even deliver the driveshaft for outsourced repair, and didn’t have the professionalism to own up to it. I would not recommend this shop for any specialized work on a classic or collector car.

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