Auto Medic

  • 3.4 of 5 stars
2 reviews

604 Reading Rd, Mason, OH 45040, us

(513) 398-2886


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Has ASE certified mechanics
Guarantees all work for at least 12 months or 12000 miles
Happily gives binding estimates
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 05, 2009
Ask for Gary!
Mar 01, 2016
  • Scottadot
I recently purchased a vehicle from a friend who exclusively used auto medic to perform maintenance on the vehicle, including oil changes. When I took the vehicle to my shop to have an oil change performed, they informed me that the oil pan threads had stripped out, and the only way that I could resume driving the car would be to have the oil pan replaced. They also explained that the only way this occurs is if the last person that changed the oil has over tightened the drain plug, and they recommended I contact that shop. I had no idea at the time who the previous owner had been using, but I got the information off of the next oil change window sticker. When I reached the owner ****** his response was that the other shops assertion that it was his fault was "BULL.... (his exact words), that this kind of failure happens very frequently, and the fault lies in the dissimilar metals (aluminum vs. carbon steel) used in the parts, and that this is a case of "their word against mine." He did not want to offer me any recompense for the repair I had endured ($576), and concluded by saying "this conversation is over" and hung up the phone. I have done my own independent research in this matter and have found resoundingly that professionals conclude when this situation arises it is due to the negligence of the mechanic doing the tightening of the oil plug. If the shop has done every recent oil change on the car (which is the case in this situation) than all agree that the shop should make right on the repair, and they usually do so without hesitation. Car talk forums discuss this in detail. his case is an exact replica of what happened to me, and the technical conclusion was it was shop negligence. Desired Settlement: I would like to be compensated for the $576 bill that was required to bring my vehicle back to working order due to the negligence of this business. I can submit the invoice for the repair, and any information you may need from the repairing facility. I can also submit references from other mechanics citing that the original shop performing the oil change (i.e. Auto Medic) is negligent. They also incorrectly diagnosed a failing wheel bearing. They also are unaccredited by the BBB and have an F rating, but claim to be accredited on their website.

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