Alternative Auto Care

  • 4.6 of 5 stars
21 reviews

136 W 5th Ave, Columbus, OH 43201, us

(614) 294-0580

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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 06, 2011
Nov 06, 2011
Mar 31, 1999
This woman owned shop is so great that we drive two hours to see them for every tune-up, weird noise or whatever that our cars need. They're honest and friendly; do great work and to our knowledge never rip their customers off. Our favorite part is that they always tell us which things could wait a pay- check or two and which ones MUST be done NOW.
Nov 12, 2007
Professional, honest, reliable... This shop truly exceeded my expectations. They are also conveniently located near the city busline in a safe neighborhood.
Jun 24, 2000
I can't say how ABSOLUELY PLEASED I am with Alternative Auto Care, and have taken both our Saturn and our Plymouth Voyager there for routine maintenance and unexpected repairs. Our repairs have included brakes, a hole in the Plymouth's engine, heat and a/c, radiator, electrical, oil changes and tune ups, transmission work, and little perturbing things like latch repair, fuses, etc. Chris has never charged us for diagnostic evaluations because she knows we we're committed to have AAC complete the work -- we've never been disappointed. The actual cost of labor and parts has always equalled or come in under the estimate (that's *including* tax, folks!). Chris and the mechanics she employs at AAC have always discussed the repairs with me and my husband in an informative way, helping us learn why it is they need to do what they do. They help us learn how our car works (and doesn't) and make us (hopefully) more conscientious car owners. Best of all, if the repairs are unexpected, involve many aspects and are costly, Chris helps us determine what needs prioritizing and a timeline in which we should get the needful repairs done. Case in point: I distincly remember a time when we had to get several things done, including the front brakes (which squealed like a hurt puppy). But my husband's college tuition was due the next week. Bit, one of Chris' excellent mechanics, helped us determine that we should get the brakes done above all else or the continuing problem would cause more costly repairs. She gave us not only a time estimate but a mileage estimate on when we should get the remaining repairs done. This helped us immensely, as we could plan ahead and save up the money necessary for the repairs yet still get the brakes done and pay the tuition on time. I found AAC in the yellow pages and when calling the Better Business Bureau, found that AAC had a good record with them. Every other of the 8 or so mechanics I checked on had at least one matter of customer complaint. That's pretty incredible for a city the size of Columbus. I thoroughly lucked out when I found AAC and Chris, and trust her staff implicitly, especially now that we are down to only one car -- our six year old Saturn SL1 with 71,000 miles on it. Chris and her staff are polite, extremely knowledgeable, treat everyone equitably and have earned every gold star their reputation demands. You guys should come to Columbus and interview Chris and her mechanics -- in a world of dubious auto service shops, this place is pure gold. Thanks for letting me pass on the buzz about what a great business Chris runs and how terrifically happy I am with Alternative Auto Care! (P.S. I feel like a real goof that I can't remember Chris' last name, but she's always encouraged me to call her by her first name.)
Dec 12, 2000
My fiancee and I have both had great experiences with Alternative Auto. The mechanics are professional, friendly, and competent. The price was extremely competetive. I saved about $150 compared to my other estimate. Even more impressive was my fiancee's Ford Ranger which had a hydraulic leak and an estimate from BP in the amount of $1500. Alternative Auto did the same job for less than $800. We will definitely be repeat customers. I also appreciate the fact that this is an all female shop!!
Jul 04, 2006
They are smart and are more than willing to share their knowledge!
Mar 30, 2005
Great people, great service. Will definitely keep going back, even though it is a bit out of the way.
Sep 29, 2005
WOW this is the first repair shop I have been to where I didn't feel taken advantage of! All female, totally nice, didn't offer me any repairs other than the one I asked for, quoted a decent price, and I felt respected as a female car owner. I will defintiely be back for future repairs!
Nov 06, 2011

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