Dr. How's Auto Repair

  • 3.9 of 5 stars
4 reviews

12753 Rt. 9W, West Coxsackie, NY 12192, us

(518) 731-2482

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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Jan 13, 2003
The shop is run by Sue, the work is done by Howard, they are both honest, and are willing to work w/ you if there is a major problem IE: repairs are expensive and you can't afford it.
Jun 08, 2004
Kind of offbeat shop. Being next to the Thruway they cater to locals and emergencies from the highway. They close Sunday and Monday to help customers on weekends. Howard and Sue do a nice job.
Apr 17, 2012
  • forhg
Brought my Olds minivan in needing A/C work. Did not want to spend the $1,200+ I had been quoted elsewhere. These folks said I had a leak and they had a new type of sealant that might work. Was quoted $350. Nearly $600 later I still had no A/C. Also the mechanic must have thought it's fine to sit in my vehicle and take a smoke break because it stunk when they were done. Took it elsewhere and got it fixed. Needless to say, I won't be back.
Jun 27, 2012
  • suzk
Owners Response: We were very surprised to find this, as there had been no Oldsmobile minivan in the shop in recent memory, much less any contact concerning an issue. Certainly troubling enough to search all records, where we found it in April of 2008. I sincerely wish that "forhg" had given us an opportunity to address his dissatisfaction or barring that, contacted the Better Business Bureau. With no such opportunity, we'd like to clarify a few points. The repair cost included a compressor. Explained was the fact that the system could not be diagnosed properly with a non functional compressor. After replacement, we followed normal procedure to rule out any blatant leaks and recharged with approximately 3 lbs. of freon and a tracer dye. Within 2 weeks, the vehicle was back with no AC. The leak was traced to the lower right hand corner of the condenser and as it was a slow leak, we felt that it would be a good candidate for a sealant. The writer's statement is absolutely correct- "These folks said I had a leak and they had a new type of sealant that might work". This was introduced into the system with another full charge of freon. This customer was also advised that there had been a technical service bulletin issued for the crack in the condenser and it would be a good idea to contact GM for possible "good will" consideration for condenser replacement. We never saw him again. The two invoices did total $600.00. Our shop is full of smells, some not particularly pleasant. None are ever intentionally in a customers vehicle, particularly during AC service as the windows are always closed. We do apologize for any vehicle that goes out of our shop with an odor but can say unequivocally that no vehicle is ever used for a "smoke break". Customer satisfaction is everything to us. This business has been our livelihood for 20+ years and we pride ourselves on our reputation and integrity. We are always open to dialogue and would still welcome the opportunity to discuss this issue. As in any relationship, communication and trust are of utmost importance and we are thankful that we have this relationship with virtually all of our clientele. I cannot stress enough that had we known of this customers dissatisfaction, this would have been addressed 4 years ago. Suzanne Kusisto Dr. How's Auto Repair

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