Veteran's Garage, Rochester NY

4.8 of 5 stars

2 reviews

1647 Clinton Ave N, #1, Rochester, NY 14621, us

(585) 544-5020

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About this shop

Hours
Specialties: Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners: No
Notes

Score card

They are always honest	5.0/5
They are competent	5.0/5
Their repair price is reasonable	4.5/5
They complete the work in a timely manner	4.5/5
They respond well when they screw something up	5.0/5
They take the time to explain the problems and necessary repairs	5.0/5
They treat male and female customers in the same manner	4.5/5
They are always honest	5.0/5
I would use this mechanic again	N/A
I would recommend this mechanic to others	N/A
They fix the problem the first time	4.5/5
The shop is located in a safe neighborhood	3.5/5
The hours of operation are convenient for customers	4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)	5.0/5

When my transmission died, they gave me a good quote for putting in a rebuilt transmission. Unfortunately, neither my wallet nor the mileage on the car would allow for this. They then agreed to install a "recycled" transmission if I supplied it. Ive never before or since found a shop that would install equipment not purchased through them. They checked out the only transmission I could find and pronounced it not fit to use (explained and showed me everything). Rather than leave me stuck, they went against their policy of using "recycled" parts and got me a good unit which was less than the price I had paid for the unusable one. There was alot of extra effort on their part without an extra charge. The car lasted another 80,000 miles (249,000) before literally falling apart, but the transmission was still going strong. Their pricing is probably at least the going rate, but their customer service orientation and shop ability are worth it.

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