Vail Automotive Incorporated
757 South Ave, Rochester, NY 14620, us
(585) 271-2406
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About this shop
- Hours
- Specialties
- Specialities:
- Loaners
- No
- Notes
Score card
| They are always honest | 4.9/5 |
| They are competent | 4.8/5 |
| Their repair price is reasonable | 4.9/5 |
| They complete the work in a timely manner | 4.8/5 |
| They respond well when they screw something up | 5.0/5 |
| They take the time to explain the problems and necessary repairs | 4.8/5 |
| They treat male and female customers in the same manner | 4.4/5 |
| They are always honest | 4.9/5 |
| I would use this mechanic again | 5.0/5 |
| I would recommend this mechanic to others | 5.0/5 |
| They fix the problem the first time | 4.6/5 |
| The shop is located in a safe neighborhood | 4.4/5 |
| The hours of operation are convenient for customers | 4.2/5 |
| They are near public transportation (or provide loaners, shuttle bus, rides as needed) | 4.2/5 |
Reviews
Apr 08, 2005
I've been going to Dan Vail for years, and I still take my
car (and now my wife's car) there even though I've moved out
of the neighborhood. He knows what he's doing and he's
honest. What more do you want from a mechanic? He's also a
pretty funny guy, gruff exterior notwithstanding.
Dec 02, 2008
I'm very happy with my experience with Vail, especially
since I took my car there in desperation after my regular
mechanic charged me over $500 to *not* fix my car. They
zeroed in on the problem immediately and fixed it for a very
reasonable price. I will be using them again.
Jun 10, 2006
I like them. So far, they have done good work at a
reasonable price.
Jul 03, 2006
I am a 27 yr old female who has taken my car to Dan for
over 10 years. He has always treated me as if I was his
own daughter, with respect and honesty. Recently my brakes
felt weird and he checked them out totally and told me
nothing was wrong and didn't charge me a nickle. I live
around the corner from the shop and I wasn't home or able
to be reached by phone when they were finished with the
car, they closed the shop early for a holiday weekend and
he drove my car to my house, parked it in the driveway and
left my key in a safe place. He really is the worlds best
mechanic!!!
Jul 02, 2007
Always honest and never been overcharged in more than 10
years of going to theis garage
Nov 18, 2007
My father's mechanic and mine since I was 17... he can
remember anything he's ever fixed on any of my cars!
Treats me like a daughter - :)
Apr 22, 2009
I've used them for over twenty years on many different makes
and models. They are very good and have almost always fixed
my car completely and correctly the first time. Even more
important, when the problem hasn't been fixed the first
time, they have always stood behind their work and corrected
it without charging. For my money, that's the very
definition of car mechanic integrity. I just wish they were
open on weekends.
Aug 24, 2009
Very personal friendly service. They are honest and do
their best to accommodate your needs. I keep going back,
because they tell it to me straight about my old clunker of
a car..... They let me know if there is something out of
their realm of expertise and make referral if needed (such
as a need for a new transmission). Wish I could say they
brought my car back from the dead, but alas it has died
after 17 years of loyal service to me.
Jan 01, 2013
- rfs1jack
I have used Dan Vail for over 30 years on many different cars. Several family members and friends have gone there on my referral and been pleased. If it don't need fixin' Dan don't fix it, if it does he's the man. Always honest, reasonable and knowledgeable. Sadly, he may retire in the not far future, but maybe not. I think he loves what he does and helping people is high on his list.
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