Monroe Transmissions

  • 4.9 of 5 stars
2 reviews

1672 Ridge Rd E, Rochester, NY 14621, us

(585) 342-6180


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Feb 18, 2007
I learned about this Monroe Transmissions and Jack from *another* car repair service. They said that Jack at Monroe Transmission was the best and he had a better chance at getting what seemed to be a complicated problem right than they did, so I should work with him. Jack refused to do any substantial work on my car until he knew for sure what was wrong - a real bonus (and why I did not answer the somewhat misleading question "fix the problem the first time" - it should say "correctly fixed the problem the first time). He was very upfront when he did not know what the problem was, what steps and cost it would take to be sure, how much time it would, and that it was possible that his best guess might be wrong. He took a lot of time to get me under the car and explain things to me, using other transmissions to illustrate what he was talking about - like a good teacher. The diagnostic costs were very reasonable and he finally ended up replacing a axle for 317 bucks. He even offered to come pick me up when it was cold and I said I was going to ride my bike to pick up the car. He says that he is more of a consumer advocate that a mechanic and his actions really supported this claim. He is phenomenal because he'd rather not make money than have you go away feeling ripped off. He even said that if he couldn't be sure what was wrong than he would recommend taking it to the dealer.
Jul 25, 2014
  • DSR
Jack, the gentleman who runs this shop, is just great. A sensor in my transmission had died. He and his crew diagnosed it and fixed it in a day. When I dropped the car off Jack described in detail the diagnostics that he'd need to do, and what repairs would be required depending on the various possible results; he also described the costs clearly. He was patient and friendly as he educated me about the problem(s) and the solution(s). He told me, initially, that the part would probably cost > $200, and I expected another couple of hundred for labor. The next day, when I picked it up, the total cost was $183 including labor. (My mechanic, who told me that I needed a transmission specialist, had urged me to steel myself because the repair would be pricey...he told me to look up the Blue Book value of the car so that I could decide whether it was worth fixing.) Jack explained what they had done--again, in detail--and gave me some sensible-sounding advice regarding maintaining the transmission. I couldn't be happier, unless Jack and his guys became general mechanics rather than transmission specialists.

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