Mac's Auto Serv II

  • 3.9 of 5 stars
4 reviews

3301 Brighton Henrietta Town Line Rd, Rochester, NY 14623, us

(585) 272-7700


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Does body work
Offers loaner cars
Reminds you when routine maintenance is needed
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 28, 2008
I went to Mac's 2 originally for collision service back in 1996, and I have gone to them for all mechanical work ever since. One of the most impressive things they did was tell me that I did NOT need work done. I had taken my car for its state inspection to one of those chain places (sounds like "Bun Row") and they told me that I needed new front struts NOW NOW NOW or my car would probably fly into pieces when I left the parking lot -- and they just happened to have a sale on struts. I took it to Macs for a second opinion, because the car wasn't driving any differently. They put the car up and gave it a checkup, and told me that my struts were showing a little sign of wear (the car was 9 years old then) but that it was nothing crucial. Maybe, the mechanic said, in a year or so I might want to get them checked again, or if I noticed any ride problem, but for now, the struts were working adequately. They didn't even charge me for this second opinion or for the mechanic's time. A year later, when I brought the car in for a clutch problem (and I sold the car to a rehabber shortly thereafter!), they said they had reinspected the struts, since that had been flagged a year before, and the struts were still fine. I had forgotten to ask. I pretty much use them for all my mechanical needs.
Nov 07, 2011
Nov 07, 2011
Jan 16, 2014
  • Baseball
Initially Mac's did some minor body work on my car and they did a great job at a reasonable price. Then the owner of the repair shop I'd gone to for 20+ years decided to retire / close up shop, right as I needed a major electronic repair. I went to Mac's based on my experience with their body shop. They did a great job at probably as low a cost as I could imagine getting. Shortly after it was time for my B service. Usually this runs $400-$500 without any additional work. Mac's includes a lot of the inspection work in the routine look-see whenever a car is brought in, so my total cost for the routine service plus a couple of other items was far less than what I had expected. I don't think Mac's is cheap, but they do good work for a good price.

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