Graves Auto Service

  • 4.9 of 5 stars
6 reviews

300 Broadway, Rochester, NY 14607, us

(585) 454-0170


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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Sep 05, 2001
These guys have worked on my Mazda and Volvo and are great! Honest and never treat me like a moron.
Jul 18, 2006
Going in feeling like I don't know what is wrong, I have always had confidence that they are honest about what is wrong and what needs to be done. I have often gotten information without charge or been told not to bother with something if not necessary.
Nov 07, 2011
Dec 19, 2008
I have been a customer here for years and I've always had a fantastic experience. I highly recommend this shop, and believe me, I've tried too many to count.
Nov 13, 2009
This shop is the greatest. The folks who run it are more than helpful, explain everything carefully, and reasonably priced. We've taken our cars there for years, and have never had a problem. Instead, we get good quality service. They even saved us thousands by doing the work to discover the real problem when Hyundai insisted would need a new transmission! A bonus is that they are next door to a small natural foods market where you can grab breakfast or get a magazine and wait for your car. We would never go anywhere else.
Aug 28, 2013
  • 06wingman
I have been going to this shop for about 4yrs (referred by a friend) and have always been very satisfied with their service and prices. Bob is awesome and explains the problem and parts replacement, etc.

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