Ken's Service & Sales

  • 3.2 of 5 stars
2 reviews

8351 Clinton St, Elma, NY 14059, us

(716) 683-1155


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Road tests vehicles when appropriate
They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Nov 16, 2006
always honest, work done right the first time
Sep 13, 2013
  • Brute Force 716
I purchased a used four wheeler in June of 2013 from a private seller and immediately took it Kens for them to do a thorough inspection and fluids change. I called ahead and spoke with Tom, the service manager and explained that this would be kept at a property in the country, and I wanted to make sure it would not break down while there for 6 months. I told him spare no expense, asking to go over everything and fix or replace anything that may be a issue in the future. I also asked him to adjust the valves and change the radiator fluid and clutch belt per the service manual maintenance intervals. I told him even though I was a mechanic years ago, I didn't have the time to do these things, and just wanted to make sure this four wheeler would be good to go. I asked him if I needed to make an appointment or just drop it off. Tom said they were slow and to bring it by that day or the next. So I dropped it off and again went over everything that I wanted done, and asked him to check the cv boots, shaft, brakes, bearing, tie rods, etc. So - fast forward 1 week, 5 days. I called Tom to get an update on quad, asked if anything was wrong, he said they haven't started it yet, I asked why did he have me drop it off, he then went into a little tissy stating why should I get special treatment and skip ahead of others that are waiting to get their machines fixed. I reminded him HE told me to bring it in because they were slow and told him he said it would take 3-4 days to fix. He then said he would get a mechanic to start on it today and apologized for the mix up. 2 days later I pick up the machine. I try to lock down the quad on trailer w/h the winch, it didn't work, the mechanic forgot to hook it up when he was finished, not a big deal - so Tom pulled it off the trailer and I waited another 30 mins to get the mechanic to hook it up. Take it home and it sat in the garage for 2 weeks. I take it out for a Sunday ride on the trails and mind you I have 25 miles on it since Kens Sales looked it over. My steering starts to stiffen and eventually I cannot steer it at all , even at low speeds. Limp it back the trailer and get it home, clean it off and start to look for problems. I see the outer cv shaft boot is ripped, so I began pulling everything apart, a-arms, shock, get the shaft out, and take the boot off and the entire cv shaft is shot, rusted and broke. So now that I am in mechanic mode, I began on the left side of the machine. Shaft is good, HOWEVER - I have an 1/8 inch of play w/h the upper control arm... further inspection shows a arm metal tube wearing against frame and bolt- the needle bearings/bushings are completely gone and it's metal to metal contact. It was so bad that when I took out the 8 inch long both that holds the upper arm to the frame, the bolt was actually bent to the point that it wouldn't go back into the aftermarket bushing sleeve I purchased. When I finally took out the entire front end and pulled out the left side cv shaft out of the differential, I had mud in the differential case where the cv shaft bearing cup slips into the Seal - Had I not found that sooner, those bearings that were encased in mud would have eventually failed and ended up in the differential case and basically would have blown up the entire front differential. So if it weren't for me just checking the left side cv shaft and basically wiggling the suspension, I would have never found out I had a major seal leak. When I drained the oil out of the case, water and mud particles were in my oil that was just changed by the dealer. I didn't go through mud and water on that ride. So it was never changed or when it was, they didnt bother to further investigate what could be wrong. Again, I wouldn't have found the problem had I not looked at the a arm suspension. But how can a guy who has no ATV mechanic experience literally take 1 minute to jack up a machine and IMMEDIATELY notice a problem with the suspension. Anyway, my point is if you want it done right, DO IT YOURSELF, any idiot with half of a brain could have found these problems, why didn't KENS SALES AND SERVICE find this issue, or notice a rip in the boot on my right side cv shaft. I have to say I never bothered to contact Kens Sales and Service, not wasting my time. But I just want to let everyone know the experience I had.

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