Family Auto Service of Baldwin

  • 4.8 of 5 stars
5 reviews

2157 Marion Pl, Baldwin, NY 11510, us

(516) 868-8571

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They are always honest
They are competent
Their repair price is reasonable
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
They treat male and female customers in the same manner
They are always honest
I would use this mechanic again
I would recommend this mechanic to others
They fix the problem the first time
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
Oct 14, 1997
In Baldwin, New York, home of another famous Long Island mechanic, Joey Buttafuco, but that's another story, is a great repair shop called Family Auto. They have been there forever (maybe originally called Family Horse & Buggy ?) and are both competent and reasonable!
Sep 19, 2004
My son's car broke down 300 miles from home. We found "Family Auto Svcs" listed with 3 good comments, so I had the car towed there. They agreed with my local mechanic's telephone diagnosis, then fixed the car promptly for no more than I would have paid our "home" mechanic. We were grateful.
Oct 12, 2011
The owner, Steve, is unfailingly pleasant, efficient and helpful. I've never been to a car repair place that treated women and men in such an egalitarian way (nice not to have to be either a guy or a gearhead to "deserve" good service). He tries to save the customer money when he can, and is forthcoming and clear about work that needs to be done.
Oct 25, 2011
The first time I took my car in, the A/C was repaired. The A/C worked great, but when I was stopped in traffic 2 days later on the Whitestone Bridge on the July 4th weekend did I discover that something was wrong because my car started to overheat. As soon as I got off the bridge and stopped at a garage, the owner kindly stopped what he was doing and checked to find that the fan was unplugged. I told him what had been done and he said that the fan shouldn't have been touched. Now, I don't KNOW that this was done at FAS, but the fan had worked for the 5-1/2 years I'd had the car before that. Chalked it up to an oversight. I returned for service a second time 3 months later and the service was prompt, reasonable, courteous, and they gave me a ride home so I could leave the car overnight, and submitted a rebate on my behalf for a part that was used in my repair. I only wish that I be given a written estimate before the work is done, so that I can compare it with the post-repair documentation.
Nov 07, 2011

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Geocoding courtesy of USC Spatial Sciences Institute