Bill's Ineffable Auto Rehab

  • 4.9 of 5 stars
34 reviews

402 Amboy Avenue, Metuchen, NJ 08840, us

(732) 548-4666

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.9/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.9/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.8/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Oct 23, 2009
I started using Bill's as a 17 year old with my first car, a Studebaker Lark. I am now 54, and over the years and cars, I have stayed with them. Justin, Leon and crew have carried on in the tradition of their father, Bill, giving friendly, courteous, expert service. I've never had a problem getting over 100K mileage out of even the crummiest car as long as I've gotten them serviced regularly at Bill's. I recommend them to anyone new to the area and "townies" as well.
Apr 01, 2010
The 1994 Ford Explorer that I ordered from Ford and driven 168,000 miles since then had taken to alternately stalling and surging at idle, operating roughly, sometimes being very hard or impossible to start, and generally acting horribly. Earlier replacement of the mass airflow sensor and exhaust oxygen sensor, while traveling out of state, had helped but not cured the problem. I had just moved to the area and had no relationship with a service garage. Based on their customer reviews in CarTalk, I took the Explorer in to them. Between my procrastination and their workload, the first day I was able to get a service appointment was two business days before I was scheduled to drive to Virginia to take the AutoTrain to Florida for the winter. They took it in, and their diagnostic tech spent a lot of time with the computer diagnosing the problem. They finally determined that the engine control module was dying, and in its death throes was sending nearly-constant signals to the exhaust gas recirculation valve, which had in turn expired from overwork. THEY SAID THAT IN THEIR OPINION THEY HAD SPENT TOO MUCH TIME DIAGNOSING THE PROBLEM, AND WITHOUT ANY REQUEST FROM ME WROTE OFF ABOUT 40% OF THE DIAGNOSTIC TIME CHARGE. They were able to track down the needed parts and install them late on a Friday evening, and came in on Saturday (a day on which they were not normally open) so I could pay the bill and pick up the truck. It's been running fine.
Sep 03, 2010
They are the professionals. They have done an excellent job on my car. I will strongly recommend this shop to anyone who doesn't know anything about cars, because they are honest. They can explain the problem clearly and make it easy to understand.
Apr 02, 2012
  • Greendude
This shop personifies, in a most positive manner, the adage that you can judge the character of someone by how he treats those who can do nothing for him. I am not local to this shop, but I was looking for a shop to perform a pre-purchase inspection on a used car that was local to them. After reading their sterling reviews in the car talk mechanics files, I called to ask about their pre-purchase inspection procedures. I was told that Justin was with a customer at the time, but that he would call me back. I offered to just call back later, since it was a long-distance call, but they insisted that would not be necessary. A short time later, Justin returned my call. He stayed on the phone with me for almost a half-hour--and not because I kept him on the line, but because he had a bounty of information to share with me about the model of car I was considering. Given the particular age, mileage, and other described characteristics of the car, Justin courteously but frankly--and extremely thoroughly--shared all the concerns he had about potential problems, and pretty much talked me out of even considering the car. As such, by honestly imparting his considerable experience with the type of car in question, he talked me--a potential customer he knew he'd likely never see again after the inspection--out of coming to his shop and spending any money on an inspection. And no, there were no obvious red flags like crash damage or excessive mileage that would make considering the car unreasonable in the first place. Justin's willingness to share his particular expertise and reveal potential issues with the car, without the chance of receiving any compensation for doing so, was remarkably refreshing and, frankly, even a bit reaffirming. Again, he took a half-hour of his time on a busy Thursday morning to call a complete strange long-distance and talk him out of spending any money at the shop. Thanks you, Justin! I would not hesitate for an instant to refer anyone to your shop!

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